Re: 7Digital problem - HELP THE ANSWER!

I want to thank the man that started this post. It really Works. THANK
YOU THANK YOU
THANK YOU!

Microsoft Tech Support helped me resolve this error. Kudos to Patrick
in
Tech Support! Below is the excerpt from that chat, hope it helps you:

Welcome to MSN Interactive Chat Support
The MSN Interactive Chat Support session has been accepted.


{Mr. C}Hello
{Patrick}Hello, thank you for contacting MSN Music Download Technical
Support. My name is Patrick and I will be handling your service
request.


Before anything else, I want to inform you that you may print or copy
the
transcript of our chat session by clicking the 'Print' or 'Copy' button
in
the upper left-hand of your screen. Do not click the 'Save' button
until
after we have ended our chat because that will disconnect us.
{Mr. C}ok, thanks Patrick
{Mr. C}The problem that brought me here is with MUSIC.MSN.COM
{Mr. C}


Internet Explorer Script Error
Line: 22
Char: 2
Error: 'clipid'is null or not an object
Code: 0
Url: http://music.msn.com/album/?album)443400


Do you want to continue running scripts on this page?


{Mr. C}If I go to the site with IE I also get the little triangle with
the
exclamation point telling me the same thing
{Mr. C}I click yes or no and it plays
{Mr. C}I have not tried to go beyond it and purchase additional songs
{Patrick}I see.
{Mr. C}Just wondering if it's my setup or the site
{Mr. C}Running XP Pro, SP2
{Patrick}I do not receive an error that you provided. Let us check your

settings.
{Patrick}Before that, I will be needing the MSN Entertainment Download
Troubleshooter result on your computer. The MSN Entertainment Download
Troubleshooter (MEDT) is an online diagnostics tool that checks your
system
for compatibility with MSN Music. It can help me detect and correct
issues
that may prevent you from downloading and playing music from MSN. After
a
diagnostics is performed, a summary of the checks performed will
appear. For
failed tests, the tool will provide information on how to correct the
failure.
{Patrick}To get the MEDT, I need you to go to
http://music.msn.com/client/diag.aspx . As soon as it is done loading,
please
try the following steps to send the diagnosis result:


1. On the result page, press the 'Ctrl' and 'A' keys
simultaneously to
highlight its content.
2. Press the 'Ctrl' and 'C' keys simultaneously to copy the
highlighted
content.
3. Shifting back to our chat window, kindly press the 'Paste' icon then
hit
the 'Enter' key.
{Mr. C}Results follow


MSN Entertainment Download Troubleshooter
Please wait while we check your system


We have finished checking your system. Here's your diagnosis:


ActiveX : Supported


Windows Media Player : Installed


Windows Media DRM Version : 10.00.00.3802, 2.4.0.1


MSN Entertainment Download Troubleshooter : Installed


MSN Music Assistant : 4.2.2625.1


Testing Communication with MSN : Ok


Testing Secure Communication with MSN : Ok


Checking for 128-bit SSL security : Ok


Digital Rights Management Test : Unsuccessful


Music Download Test : Ok


Diagnosis : Digital Rights Management Test :
Please contact customer service, code 107


{Patrick}It appears that your DRM is corrupted. DRM or Digital Rights
Management is a technology that protects a piece of intellectual
digital
property such as a music, video, or text file. With DRM, copyrighted
material
downloaded from the Web may be restricted so that it cannot be freely
distributed.


This is a very important component of your Windows Operating system and
your
Windows Media Player, as without this, you will not be able to purchase
and
download songs from online music stores such as MSN Music. As a remedy,
you
may need to rename your DRM folder.
{Patrick}Please let me know when to proceed.
{Mr. C}Ready
{Patrick}Have you purchased songs from other providers?
{Mr. C}Yes, but I don't remember which ones, it was all through media
player
{Mr. C}Mostly just end up at MSN
{Patrick}Okay. I need you to back-up licenses.
{Patrick}To do a license back up:


1. Click on 'Start', 'All Programs' and look for Windows Media
Player.
2. Click the 'Tools' menu then 'Manage Licenses'.
3. Click 'Back Up Now' button. Make sure that you take Note of the path

where your licenses will be stored (at the Location field).


{Mr. C}Backup completed for my account
{Patrick}Please close all open windows except for our window.
{Mr. C}ok, done
{Patrick}1. Click 'Start', 'Run'.
2. In the 'Open' field, type
{Patrick}1. Click 'Start', 'Run'.
2. In the 'Open' field, type
{Patrick}C:\Documents and Settings\All Users\DRM
{Patrick}3. Click 'OK'.
{Patrick}Right click anywhere on that window then select 'Properties'.
{Patrick}1. On the 'Properties' box, unmark 'Read-only' attribute.
2. Click the 'Apply' button then 'OK' if prompted by the 'Confirm
Attribute
Changes' dialog box.
3. Back to the 'Properties' box, rename DRM to DRM_OLD
4. Click 'OK' when finished.
{Mr. C}ok, it wasn't marked read only, but it's renamed
{Patrick}Okay. You can close that window now.
{Patrick}Please open 'Control Panel' then open 'Internet options'.
{Mr. C}I'm there
{Patrick}Click 'Advanced' tab.
{Mr. C}ok
{Patrick}Put a check on 'Disable script debugging'.
{Mr. C}for both IE & Other ?
{Patrick}Uncheck 'Display a notification on script error'.
{Patrick}Yes.
{Mr. C}ok, 'Display a notification on script error'. was not checked
{Patrick}Okay. You can close that now.
{Mr. C}applied & closed
{Patrick}Could you please go to
http://music.msn.com/managecomputer/default.aspx
{Patrick}Click 'Add this computer'.
{Mr. C}ok, following prompts
{Patrick}Okay.
{Mr. C}ok, it came back authorized and shows a deauthorize button
{Patrick}Okay. Try purchasing.
{Patrick}Okay.
{Patrick}How is it going?
{Mr. C}through IE or WMP?
{Patrick}Please go to http://music.msn.com using IE.
{Mr. C}working
{Mr. C}no errors
{Mr. C}Very cool
{Patrick}Were you able to purchase?
{Mr. C}yes
{Mr. C}error is gone in WMP also. You're the man!
{Mr. C}Thank you very much
{Mr. C}Merry Christmas to you too
{Patrick}You are welcome.


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