Re: WMP 10 will NOT install - FULL STORY
- From: "zachd [MSFT]" <zachd@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 31 Mar 2006 17:09:06 -0800
Yeah, that lets me know exactly what they did. You could actually optimize
that out into about four commands run from a command line if you did the
'expert optimization', but that'd just be the same thing you did.
That might work, and it's an interesting alternative, but it's also very
much unsupported and unsupportable since it deliberately misparses the INFs.
I respect whoever came up with that, and I can also instantly see why this
would not be something they would want to publicly document.
Thanks for the information - that's helpful to know.
-Zach
--
Windows Media Development Team (speaking for myself only)
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"HForcelledo" <HForcelledo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:811DB96F-A606-4C38-BB8D-E00F9FB0F4BE@xxxxxxxxxxxxxxxx
Well the problem is solved with a 10 step process VERY WELL DOCUMENTED by
MS
- and in fact they had no intrest in the installation log file. I would
post
this rather simple (considering) solution but I was explicitly told NOT to
make available to the public , but I will "hint" here for you and you will
probale get the gist
The downloadable program seems to CHOKE on some security aspects and it
must
must be broken down(exploded) into indidual .INF files and each must be
installed separately (right click the INF and then click INSTALL)
After you do this there will be two files extracted when you exploded
out
the MP10Setup.exe file
one is SETUP_WM.EXE. You run this first which looks like the regular
install
file (after installing this you will still get an error) that WMP10 was
not
installed - you ignore that. THEN..you reboot and you run UNREGMP2.EXE
reboot and the just run WMP. Since the last install was an error you'd
expect
vs9 to come up but NO The Media player that shows now IS vs 10 !
Considering there is a very simple 10 step solution to this I wonder why
it
will not be posted on line , but who knows it may cause more problems than
it
solves for a lot of eople.
I thank you all for your time ,a dnfor those that still have a problem ..
THERE IS A 10 STEP SOLUTION sitting at MS.
"zachd [MSFT]" wrote:
0x800700b7> ERROR: Package 'wmfsdk10'. Result: 0x800700b7.> ERROR:
Yeah - part of being a good team member is know that other people aren't
supposed to magically know things - this will just give me a chance to
positively educated. =)
It should be the same issue - just rename the key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ExceptionComponentstemporarily
- you can restore it when you're done.--Windows Media Development Team
(speaking for myself only)See http://zachd.com/pss/pss.html for some
helpful WMP info.This posting is provided "AS IS" with no warranties, and
confers no rights.--"HForcelledo" <HForcelledo@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote in
messagenews:F83E1E79-4005-4095-896B-1A21269DE1F1@xxxxxxxxxxxxxxxx> The
names were Rajit (no last name) & Curtis Frost - I MUST emphasizethe>
fellows were the MOST cordial and patient people in the world , they
justdid> NOT know what to do !>> I am still waiting for the call I was
supposed to recieve today, but inthe> meantime I checks you FAQ and there
were no friendly names on the key you> mentioned and yes all errors are
0x800700b7> and here they are :> ERROR: Package 'MPPRE'. Result:
0x800700b7.> ERROR: Package 'DRM10'. Result: 0x800700b7.> ERROR: Package
'codecs10'. Result:
Package 'WMDMCORE10'. Result: 0x800700b7.> ERROR: Package 'WPD10'.
Result: 0x800700b7.> ERROR: Package 'WMP10'. Result: 0x800700b7.> ERROR:
Package 'MPCD10'. Result: 0x800700b7.> ERROR: Package 'MPSTUBC10'.
Result: 0x800700b7> ERROR: Package 'WMSETUP10'. Result: 0x800700b7.> If
you have the time and would sure appreciate a hint in the
rightdirection.>>> "zachd [MSFT]" wrote:>>>>> Well, I wrote the installer,
so I probably know more than them... I tryto>> make myself/my knowledge
available, but this is a monstrously huge field.>> =\>>>> Please send the
names of who you worked with to zachd at microsoft dotcom>> and I'll make
sure they're aware of everything... we're talking about howto>> handle
things like this better for v11... we'll see what happens.>>>> Really,
just "ERROR: " - that's my "internal" code that only shows upwhen>>
something bad happens. This way we weed out all the other stuff
youdon't>> care
about.>>>> Cheers,>> -Z>> -->> Windows Media Development Team (speaking
for myself only)>> See http://zachd.com/pss/pss.html for some helpful WMP
info.>> This posting is provided "AS IS" with no warranties, and confers
norights.>> -->>>> "HForcelledo" <HForcelledo@xxxxxxxxxxxxxxxxxxxxxxxxx>
wrote in message>>
news:59A36AD4-190E-4D2B-A2E3-72ADC99FE81A@xxxxxxxxxxxxxxxx>> > Well then
let's pass that information to the three MS "professionals"who>> > have
spent three days helping me with and NOT ONE of them has askedabut>> >
this>> > "Lines with the text ERROR:">> >>> > In fact I ASKED if there
would be an installation log and three times I>> > was>> > told NOPE there
was not.>> >>> > Tomorrow I am scheduled for a call from an engineer so I
am assuminghe>> > *WILL* ask for this ERROR: thing.>> >>> > BTW wwhat am i
looking at in the log , just lines with ERROR and anumber>> > ?>> > ,
should there be more than one or a better question is "could there be>> >
more>> > than one"?>> > I
guess I will look at the log now , delete and redo an install so itwill>>
> be a fresh log.>> > Thank you for this step in the proper direction. You
would think thatwas>> > the first thing the tech support people would ask
for but alas.. you>> > pretty>> > much summarize the problem when you
say>> > "Anybody providing any other advice or response is new
totrouble-shooting>> > in>> > this arena. =\">> > I guess these poor guys
have just been thrown at the lions withoutproper>> > training.>> > Thanks
again.>> >>> >>> >>> > "zachd [MSFT]" wrote:>> >>> >>>> >> None of this
post makes a great deal of sense to me - the first stephere>> >> should
(only) be:>> >> For any WMP installer failure, the file
c:\windows\wmsetup.log will>> >> contain>> >> lines with the text "ERROR:
". What are those lines in that file?>> >>>> >> Anybody providing any
other advice or response is new totrouble-shooting>> >> in>> >> this
arena. =\>> >>>> >> -Zach>> >> -->> >> Windows Media Development Team
(speaking for myself only)>> >> See http://zachd.com/pss/pss.html for some
helpful WMP info.>> >> This posting is provided "AS IS" with no
warranties, and confers no>> >> rights.>> >> -->> >>>> >> "HForcelledo"
<HForcelledo@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message>> >>
news:2249E314-EF2E-4995-B49B-C7990A8E879C@xxxxxxxxxxxxxxxx>> >> >I am sure
I am not the only one with this problem (although bylooking>> >> >at>> >>
> this group I seem to be in the minority) but a GOOGLE serach saysthis>>
>> > is>> >> > a>> >> > rampant problem>> >> > I held off installing WMP
10 until now because 9 was perfectly fineand>> >> > I>> >> > had heard
TERRIBLE nasties about 10>> >> >>> >> > Unfortunately MSNBC and some
Microsoft online video presentationsare>> >> > demanding FLASH 7 (which I
have) and WMP 10 !>> >> >>> >> > So I began this 3 days ago.>> >> >>> >> >
System DELL XPS GEN4 4GB RAM , XP Professional with SP2 and alllatest>>
>> > patches>> >> >>> >> > 1) Downloaded the latest version
available from MS (so I am SURE Ihave>> >> > the>> >> > latest version)>>
>> > The install seems to be fine till we get to the end and
thefollowing>> >> > error>> >> > is displayed>> >> >>> >> > 2) the ERROR
explicitly states>> >> > Cannot complete Windows Media Player 10 Setup>>
>> > It was not possible to complete Setup>> >> > Windows Media Player 10
was not installed. To update windows, run>> >> > Windows>> >> > Media
Player 10 setup again.>> >> >>> >> > As confusing as this message sounds I
did try to run the setup about5>> >> > time>> >> > sall with the same
results.>> >> > Googling for this problem showed a TON of people with the
problemand>> >> > NOT>> >> > one person with a real solution.>> >> > The
most promising came from a Certified M MVP who should be shotin>> >> >
the>> >> > head>> >> > his "solution involved killing all existing
processes BUT instead of>> >> > usint>> >> > the task manager with
CTRL-ALT-DEL , he specified CTRL-SHIFT-ESC !>> >> > Well that was
tantamount to terrorism since if you cal the taskmanager>> >> > to>> >> >
stop a process via that key stroke combination you actually KILL the>> >>
> process>> >> > permanetly (gone zilch will NOT load again) after reboot.
So next Ihad>> >> > to>> >> > find a suitbale restore point to save my PC
from the advise of theMVP>> >> > !>> >> >>> >> > So today I gave in and
used one of my MSDN incidents totry to solve>> >> > this>> >> > this was
the sequence of events ( I hope every is here)>> >> >>> >> > 1) Cleaned
all my %TEMP% subdirectories, my Internet temp files , my>> >> >
C:\windows temp folder.>> >> > 2) Unfragmented drive>> >> > 3) Disabled
firewall and antivirus (AVG)>> >> > 4) Tried to reinstall WMP 10 just as
normal - NO GO>> >> > 5) Re-enable Firewall - NO GO>> >> > 6) Re-enable
antivirus - NO GO>> >> > 7) Logged in with my administrator account NO
GO>> >> > 8) Made sure that the administrator account had write privileges
tothe>> >> > folder:>> >> > C:\Documents and
Settings\All Users\documents (this folder isinvisible>> >> > and>> >> > I
mean INVISIBLE) since it does not show at all but if you try toadd>> >> >
it>> >> > you>> >> > get a report that it already exists. (BTW this is the
ONLY problemMS>> >> > acknowledges of having)>> >> > After all this - NO
GO>> >> > 9) Disabled WMP 9 through the add remove Windows components
incontrol>> >> > panel>> >> > and tried reinstalling - NO GO>> >> > 10)
The next step was to DELETE/REMOVE WMP completely from thesystem ,>> >> >
but>> >> > the fellow at MS , said he didn't know if I would be able to
installit>> >> > again>> >> > because it is not available for download>>
>> >>> >> > So , he is investigating (I urge MS to Google this problem ,
because>> >> > this>> >> > is>> >> > a HUGE problem and MS doesn't even
seem to be aware of this)>> >> > Another nasty side effect of this is that
the System configuration>> >> > Utility>> >> > warning you get after you
change your system settings keepsappearing>>
REGARDLESS of the fact I have checked the box to NOT show themessage>>
>> > again ,>> >> > and yes I am in NORMAL Startup>> >> >>> >> > So MS
. any ideas as to what may be going on here , cause your guyson>> >> >
the>> >> > phones are pretty much going "damn if I know">> >> >>> >>
>>> >> >>> >> >>> >> >>> >>>> >>>> >>>>>>>>
.
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