System sometimes crashes when running video...
- From: "Nederland Mike" <Nederland Mike@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 14 Oct 2005 17:45:01 -0700
System sometimes crashes when running video...
Sometimes, but not always, my Win 2000 Pro operating system crashes when
running video. Most often everything freezes up (video, mouse, everything...
even hitting control-alt-delete on the keyboard doesn’t work)... although I
can still hear the audio of the audio/video file running in the background.
It freezes everything up so badly that hitting the computer's main On/Off
button (the button that is on the actual computer) does not even shut the
system down after a crash. The only way to power down and back up is to hit
the RESET button.
The crash seems somewhat random vs. selective:
Sometimes a particular video file will work just fine… other times the very
same file will cause a crash.
Sometimes this video-related crash occurs when multiple other programs and
applications are open... but sometimes it happens when there are no other
programs/aps open.
The crash can happen when using several different types of video files (if
not ALL types of video files)... as well as video that is being streamed from
the internet; being read from a CD-R data disc; or being read from a data
file located directly on the system’s hard drive.
This problem is NOT exclusive to Windows Media Player. The problem also
sometimes happens with other video players as well, such as Quicktime, for
instance.
This problem sometimes even occurs when simply previewing a video file in
“Windows Explorer”… the system’s directory application.
Interestingly enough - It does not appear to crash when running video thru
the DivX player… although DivX does not play all the file types that WMP and
others will play- so perhaps DivX is simply not opening these files that
cause the crash. But that is just an uneducated theory.
It’s probably not necessary to say that any/all unsaved data at the time of
the crash and reboot-by-reset-button is lost for any/all files and
applications that were running. A much bigger and far more frustrating
problem, however, is that sometimes (often, actually) entire files appear to
have been deleted from the hard drive.
The two most affected programs that cause the most data loss are:
1) Mozilla Thunderbird (email program) - Often loses ALL STORED EMAIL plus
the actual email profile/account. There was even one time when the
Thunderbird application was not even running and it still lost all my data!!!
Luckily, the T-Bird data has always been able to be recovered... eventually…
but it is an extremely grueling and time-consuming process trying to recover
it.
2) Kazaa (peer-to-peer file sharing program) - After a crash & hard-reboot,
sometimes one or more of the downloading DAT files end up missing and appear
to be absolutely unrecoverable. (I myself have never been able to figure out
how to recover them, at least.)
** Interestingly enough - After this most recent crash I believe that I saw
that the size of the hard disc was X when I first rebooted... and after
opening Kazaa (hence noticing missing file or files) and then re-checking the
hard disc size... the amount of ‘used’ disc space had shrunk down roughly the
amount of the now-missing file(s). I could be mistaken about this, but I
think it is correct. (?? - Perhaps the file is still on the hard disc until
Kazaa is opened up that first time after the crash, upon which it deletes the
file… maybe?!?!?)
Beyond T-Bird and Kazaa, other things also appear to get deleted with these
video-related crashes…
It appears that any/all new Bookmarks that were added to Internet Explorer
since the last start up are removed (or, perhaps, were never even retained to
memory to begin with??)… whether the IE program was running at the time of
the crash or not.
It also appears with multiple other programs that any new ‘settings’ that
were set sometimes wind up gone… whether the program was running at the time
of the crash or not.
And sometimes I have to re-enter passwords when surfing the web (eg Checking
Hotmail or logging onto Yahoo) and other things like that… things that are
perhaps ‘Cookies’-related or ‘Temp’-related or ‘Temp Internet Files’-related
or whatever(?). Could this indicate that the crash is also messing with the
system registry… or maybe something deeper?
It may also be worth mentioning that upon rebooting after a crash, often
(but not always) the system wants to automatically run Scan Disc prior to
opening Windows. Most times I do so, but other times not.
I am uncertain as to whether the files in question (and settings and
bookmarks, etc) only wind up missing after those particular crashes when the
system prompts for Scan Disc upon reboot or not, but I imagine this would be
very helpful info to know. I will try to notice in the future… IF I don’t
fix the problem before it happens again!
Additionally- Sometimes new folders are created on the hard drive after a
post-crash reboot... folders named C: FOUND000 or C: FOUND001 and what-not.
This fact is probably somewhat irrelevant to my video-crashing problem, as
these new folders appear to only be created after Scan Disc has been run at
start up... so I suspect this is probably a standard Scan Disc thing… but
worth mentioning.
As far as other system specs on the computer in question...
Windows 2000 - 500.2195 - Service Pack 4
Computer – x86 Family 6 Model 8 Stepping 1
AT/AT Compatible
228,900 kb RAM
Windows Media Player - version 9.00.00.3250
I believe I have the most updated service packs for WMP also.
Video Card – Nvidia Riva TNT2 Model 64
* As an attempt to fix this video-crashing problem, I recently downloaded an
NVIDIA file titled: 78.01_winxp2k_english_whql.exe However, I do not
think it installed correctly.
That’s about all I can think of to tell right now. I would appreciate it if
anyone can help. I have had this problem for a very, very long time and
cannot figure out how to fix it.
Please let me know if you need other symptoms and/or more system specs to
help solve this problem.
Thanks so much!
Mike
.
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