Re: WMP11 "Support" is not good

I have a clean, from scratch, installation of Vista Ultimate 32-bit. The
only changes were from Microsoft updates.

The "support" provided by Microsoft, for WMP11, is:

Windows Media Player 11 (All Languages)
For help with Windows Media Player 11, you can use the support options
included with Windows Vista or Windows XP. Select your Windows Vista version
or Windows XP version from the product list to see available support options.
If asked for a PID, use your Window Vista PID or Windows XP PID.

And, the support provided for Vista is:

Cost: $99.00 total plus applicable taxes per support request . (Note:
Advanced support is not covered under this charge.) Major credit cards
accepted.

Availability: Business hours (Pacific Time)
Monday – Friday -- 6:00 A.M. – 6:00 P.M.
Cost: $259.00 plus applicable taxes per support request. Major credit cards
accepted.

Availability: 24 hours
Cost:
During Business hours: $259.00 plus applicable taxes. Major credit cards
accepted.
After Business hours: $515 US plus applicable taxes per request Major credit
cards accepted.
ResponseTime: Will vary based on severity. (except if it is
business-critical*)

After paying a small fortune for the privilege of using a Microsoft License
for Vista and Microsoft Small Business Office 2007; why am I asked to pay
more for support???

And you wonder why people are looking for alternative solutions?

Sorry, but this solution is what forces the End Users, the Microsoft
customers, to search for answers elsewhere.

And, if I am correct, this is a Microsoft Supported, and approved, Forum for
us to find solutions. Is it not?

And, the link I provided was also a Microsoft Supported, and approved, Tech
Net Forum. So, how can you say "That's a bad thread full of confusion and
levels of misinformation and people acting without understanding what's going
on."? Isn't that insulting your peers?

If I could have found meaningful support from Microsoft, somewhere else, I
would not be using these Forums.

BTW: The last IE7 Update will not let me use it for these Forums. I have
to use Mozilla Firefox to access them.
--
Life is an adventure with God leading.


"zachd [MSFT]" wrote:


That's a bad thread full of confusion and levels of misinformation and
people acting without understanding what's going on. Sometimes trying for
the quick solution means that you're doing things that aren't helpful.

You cannot install WMP10 upon Vista. It doesn't have necessary fixes that
WMP11 contains.
You cannot install WMP11 for Windows XP upon Windows Vista. They are
actually different in important small ways and the code functions
differently. If you forced the XP player to run on Vista, it wouldn't run
correctly.

I do not know how you gained the perception that Microsoft was ignoring any
problems- possibly you should turn to actual product support:
http://zachd.com/pss/pss.html#psssupport
? That would be the best way to actually get meaningful support.

That thread is a perfect example of why web forums are often a pretty
horrible place to try to get help. Without strong moderation, web forums
are pretty useless. =\

-Zach
--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Rev Anderson" <Ande@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:79625588-BD7C-487A-8327-651515776EAC@xxxxxxxxxxxxxxxx
I have been searching for a solution to the inabilty of WMP11, on Vista
Ultimate 32-bit, to Sync media. After reading a lot of different threads,
I
find the frustration with WMP11 to be pretty high. Here is one thread,
found
on Microsoft's TechNet Forum:

http://social.technet.microsoft.com/forums/en-US/itprovistaapps/thread/c933f209-9a95-4022-a5ff-62c0e0f03db3/#page:3

This is only one of many-many threads people have posted searching for
answers to their problems with WMP11. It is obvious that WMP11 does NOT
work
and will not allow you to even go back to WMP10.

Why does Microsoft ignore these problems? At least provide a way to go
back
to WMP10, which appeared to work.
--
Life is an adventure with God leading.

.

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