Re: WMP11 on Vista Crashes...

Tech-Archive recommends: Fix windows errors by optimizing your registry


If you have Windows Live Messenger, you and you only on this specific issue can add me at zachdms at hotmail dotty com and maybe I can find it via Remote Assistance.

It's clearly there based upon that crash data. Any computer shop worth their salt should be able to find it in 80 seconds. =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"bpilati" <bpilati@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:7BAFFAD6-0E0F-448A-B185-347C3E160132@xxxxxxxxxxxxxxxx
Can't find that file anywhere.

"zachd [MSFT]" wrote:


Given the crash data you provided, this file:
Indiv01.key
is on your system. We can both agree on that. So now you need to know how
to find that.
First you should turn on Show Hidden Files. Then you turn on Show Hidden
System Files. Most people forget that second bit, but you assure me you've
done that.

Now, are you on a 32bit or 64bit system? The location may vary slightly
between bit-types, but it's on your system so just find that and then use
that folder in Step 3. You cannot do Step 4 until you finish (by actually
killing the indiv01.key file) Step 3. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"bpilati" <bpilati@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:FE6FD3D5-3AD6-4C8B-8975-448151D3800E@xxxxxxxxxxxxxxxx
> I'm looking at the wrong folder??? How many DRM folders are there? Of
> course I adjusted the folder settings. With all due respect, I wasn't
> born
> yesterday, I just need to know why Step 4 is crashing IE.
>
> "zachd [MSFT]" wrote:
>
>>
>> Did you turn on Show Hidden System files?
>>
>> If you crashed, that folder wasn't really empty. Or you're looking at
>> the
>> wrong folder.
>>
>> -- >> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "bpilati" <bpilati@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:1782759B-A27A-4D16-9732-E8FFAAF5745F@xxxxxxxxxxxxxxxx
>> >I went to Step 3 and did all that. My DRM directory was empty and >> >the
>> > registry path was correct. Step 4 caused IE to crash. I don't know
>> > what
>> > to
>> > do from here.
>> >
>> > "zachd [MSFT]" wrote:
>> >
>> >>
>> >> I'm not plugging my web site. That'd be boring and unhelpful. >> >> Please
>> >> do
>> >> not visit my personal web site for this crash issue. The Microsoft >> >> URL
>> >> I
>> >> pointed you to is EXACTLY what you need to do.
>> >>
>> >> Yes, your DRM store is corrupt. You must skip to step three in >> >> these
>> >> instructions:
>> >> http://support.microsoft.com:80/kb/891664/en-us
>> >> and reset your DRM store.
>> >> Until you do that, anything you do here will crash.
>> >>
>> >> Thankfully, now knowing that you can follow those steps and should >> >> be
>> >> on
>> >> the
>> >> road to recovery. =)
>> >>
>> >> -Zach
>> >> -- >> >> Speaking for myself only.
>> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >> --
>> >> "bpilati" <bpilati@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:0BA8CB90-6886-48ED-84F3-78EA67BB8AE8@xxxxxxxxxxxxxxxx
>> >> > Zach, I appreciate your effort, but I have never been able to get
>> >> > much
>> >> > out
>> >> > of
>> >> > your website. It just doesn't seem to answer questions peculiar >> >> > to
>> >> > Vista.
>> >> > I
>> >> > followed the link you provided below and went through the steps, >> >> > but
>> >> > the
>> >> > link
>> >> > within those steps for some sort of update cause IE to crash. >> >> > Also,
>> >> > I
>> >> > change
>> >> > my motherboard, but cannot return to the original because it >> >> > failed.
>> >> > I
>> >> > need
>> >> > to fix my problem without reverting to original hardware.
>> >> >
>> >> > "zachd [MSFT]" wrote:
>> >> >
>> >> >>
>> >> >> This:
>> >> >> http://support.microsoft.com/kb/891664/en-us
>> >> >> will fix you up.
>> >> >>
>> >> >> -- >> >> >> Speaking for myself only.
>> >> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> >> This posting is provided "AS IS" with no warranties, and confers >> >> >> no
>> >> >> rights.
>> >> >> --
>> >> >> "Rgryn" <Rgryn@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> news:DC934F1C-F130-42B6-9AC8-841B13AAE996@xxxxxxxxxxxxxxxx
>> >> >> > here it is:
>> >> >> > Problem signature
>> >> >> > Problem Event Name: APPCRASH
>> >> >> > Application Name: wmplayer.exe
>> >> >> > Application Version: 11.0.6001.7000
>> >> >> > Application Timestamp: 47919356
>> >> >> > Fault Module Name: Indiv01.key
>> >> >> > Fault Module Version: 11.0.6000.6324
>> >> >> > Fault Module Timestamp: 47e52dc2
>> >> >> > Exception Code: c0000005
>> >> >> > Exception Offset: 0011711b
>> >> >> > OS Version: 6.0.6001.2.1.0.256.6
>> >> >> > Locale ID: 1033
>> >> >> > Additional Information 1: fd00
>> >> >> > Additional Information 2: ea6f5fe8924aaa756324d57f87834160
>> >> >> > Additional Information 3: fd00
>> >> >> > Additional Information 4: ea6f5fe8924aaa756324d57f87834160
>> >> >> >
>> >> >> > Extra information about the problem
>> >> >> > Bucket ID: 1086860599
>> >> >> >
>> >> >> >
>> >> >> > "zachd [MSFT]" wrote:
>> >> >> >
>> >> >> >>
>> >> >> >> You can't and that's probably not what you need to fix this
>> >> >> >> anyways.
>> >> >> >>
>> >> >> >> What's the fault information for that crash according to the
>> >> >> >> Problem
>> >> >> >> Reports
>> >> >> >> and Solutions control panel's "View Problem History"?
>> >> >> >>
>> >> >> >> -- >> >> >> >> Speaking for myself only.
>> >> >> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> >> >> This posting is provided "AS IS" with no warranties, and >> >> >> >> confers
>> >> >> >> no
>> >> >> >> rights.
>> >> >> >> --
>> >> >> >> "Rgryn" <Rgryn@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> >> news:7ED7C283-C66C-4322-A0F0-28976D7348C8@xxxxxxxxxxxxxxxx
>> >> >> >> > When I start WMP 11, it crashes and a windows tell me that:
>> >> >> >> > Windows
>> >> >> >> > Media
>> >> >> >> > Player has stopped working.
>> >> >> >> > I tried everything I know...
>> >> >> >> > how can I reinstall WMP 11
>> >> >> >> > Thanks
>> >> >> >> >
>> >> >> >> >
>> >> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>




.

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