Re: Error C00D11B1 When trying to play .WMA files use Windows Medi

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Zach - Fantastic thanks very much for your help.

Your helpful website http://zachd.com/pss/pss.html#indiv

I followed the instructions under the question -
Q: I get the message "Windows Media Player cannot play the protected file
because a security upgrade is required. Do you want to download the security
upgrade?", but nothing happens.

Which led me to - http://support.microsoft.com/kb/891664/en-us

Followed all instructions except 1 and 5 and now it works perfectly.

I am really grateful for your and Neil's kind assistance and hope this post
may help others with the same problem with music from Walmart.

Thanks again

"zachd [MSFT]" wrote:


This:
http://zachd.com/pss/pss.html#indiv
should brute force you back to working again. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Clare S" <ClareS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:658E9736-55B4-4EF1-B785-D1829093EE40@xxxxxxxxxxxxxxxx
The button is greyed out on this URL?

So I can't try it?

Any other ideas?

"Neil Smith [MVP Digital Media]" wrote:

I can't see any DRM "Individualisation" shown in the report lines
below. Individualisation is a step which ties any DRM security to your
particular PC and hardware, so that dowloaded tracks can be identified
as belonging to you as the track purchaser.

If you closed all browsers and media player, then start a single
internet explorer browser window, and go to this page
http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp

Is the button there available to click, or greyed out ?

If you click it, try running the track again to see if it'll play,
then try downloading another to see if that works.

If it doesn't, post back the "Indiv version" stuff as you posted
before, as Zach might have some ideas about what's up

HTH
Cheers - Neil


On Sun, 6 Jul 2008 02:07:00 -0700, Clare S
<ClareS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

WEB HELP Takes me to this URL...

http://www.microsoft.com/windows/windowsmedia/player/webhelp/default.aspx?&mpver=11.0.5721.5230&id=C00D11B1&contextid=71&originalid=80070057

"zachd [MSFT]" wrote:


When it fails and you get the error message, click the Web Help
button.
What URL does it take you to?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
"Clare S" <ClareS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2B3702E0-FCED-4687-9990-13DC7AA2D848@xxxxxxxxxxxxxxxx
Thanks Neil for the useful link to sample files - ok so this gets
stranger.
I can play both the .wma and the .wmv samples no problem at all.

But I still get the same error when trying to play the .wma file
downloaded
from Walmart?

Any ideas?

"Neil Smith [MVP Digital Media]" wrote:

This page http://support.microsoft.com/kb/316992 has a range of
file
samples for testing - scroll down to the WMV part and download the
video file (or just click the link), then try to play that back in
media player.

HTH
Cheers - Neil

On Mon, 5 May 2008 02:09:02 -0700, Clare S
<ClareS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Hi
I don't have any .wmv files to try. (is there a site I can
download one
for
free to try?)

I have just one .wma file I am trying - downloaded from Walmart -
didn't
download any more when I found out I couldn't listen to this one!

--
"Clare S" <ClareS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D10E6EBD-B97B-4AB0-AE2B-3B7CC7EE6B97@xxxxxxxxxxxxxxxx
Here are the results of WMP's Help About Tech support info
menu -

Windows Media Player
Version 11.0.5721.5230
Operating System
Version: 5.1.2600 System Locale: en-us
Service Pack: 2.0 User Locale: en-gb
Build Lab: 2600.xpsp_sp2_gdr.070227-2254 Geo ID: United
Kingdom
Type: Workstation DRM Version:
Architecture: x86 Indiv Version:
Processors: 2
------------------------------------------------
Digital Media MVP : 2004-2008
http://mvp.support.microsoft.com/mvpfaqs




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