Can't Transfer WMA file (e-audiobook) to Sansa e250R

I've been trying over and over again to transfer an e-audiobook to my Sansa
e250R mp3 player. I downloaded it from our local library and I can play it on
my computer without problem but when I try syncing it to my mp3 player I get
the following error message:

An error occurred while attempting to transfer "Surprised by Joy-Part01.wma".

Error details: Unable to transfer the selected title because [Insert3]
returned 0xC00D2772


I deleted some files from my mp3 in the event it was a space problem. I
tried transferring only one part of the audiobook but the same error message
continues to come up. According to my library web site, my mp3 model is a
compatible device so that's not the issue.

I can play the book through my Windows Media Player and thought that perhaps
while the book was in the Now Playing section of the Media Player that I
might be able to select it and Sync it to my mp3. That didn't work either.
When I dragged the first chapter to my mp3 player and clicked on Start Sync I
got a red "x" dot next to the part I tried adding. When I clicked on the red
"x" I got the following message:

It is not possible to obtain device's certificate. Please contact the device
manufacturer for a firmware update or for other steps to resolve this problem.

I then clicked on "Web Help" to get more details on this error message. This
is what I got:

This error might have been triggered by an error in another program or
component of Windows.

This is why I'm hoping somebody here can help me narrow down the problem.

I also tried syncing my mp3 using Best Buy Digital Music Store. Again, I
could play the e-audiobook from there over my computer but couldn't get the
book transfered to the mp3 player.

Here are some of the particulars:

* Trying to transfer an e-audiobook to my Sansa e250
* OverDrive Media Console version 3.0 (software downloaded from library's
web site)
* Windows Media Player 11
* Operating system: Windows XP

If anyone can offer any help it would be greatly appreciated! This is sooooo
frustrating!!
.

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