Re: Cannot repair DRM components in Vista WMP11

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

I followed that article the first time, and it didn't work (hence my postings).....

HOWEVER

My aborted / rolled back Windows Reinstall ('upgrade' over the top of the old installation) has somehow managed to fix the problem. I have just turned on my machine for the first time since the reinstall which I attempted last night.

Checking the Technical Support Info in 'Help > About' in WMP showed that a DRM and Indiv Version had re-appeared. They were NOT there before I attempted the reinstall.

I then went to the Music Player sidebar in WMP11 and tried playing that track I bought yesterday. A window with a 'padlock' came up saying something like 'To play this file some files need to be updated'. I pressed 'OK' (of course) and WMP downloaded some data. And, miraculously, the music played!

So, an aborted and rolled back Windows Reinstallation doesn't actually return you to the same state you were before - it clearly resets some things in the process.
However, for the stress I went through last night I really wouldn't recommend this course of action to resolve your DRM problems.......!

For additional information, during the day today I found that others have had the same soft of problems as me with DRM failing after they upgraded their CPU (as I did recently, from a P4 HT to a Pentium D). Although Vista appeared to cope well with it at the time, it would appear that the DRM system isn't up to this sort of hardware change.

If MS are reading this, you really should check out the DRM systems ability to cope with CPU upgrades!

Thanks for your assistance in the meantime.


"zachd [MSFT]" <zachd@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:uZNWc0kGIHA.4228@xxxxxxxxxxxxxxxxxxxxxxx

Does resetting the DRM store help--
http://support.microsoft.com/kb/891664/en-us
?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"cj_london" <cjlondon@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:2201C190-7798-406B-AFBF-73DCB33498DD@xxxxxxxxxxxxxxxx
Hi Zachd,

I did find your webpage from looking at previous postings. Unfortunately the
command to re-individualise did not work.

In the WMP Technical Information accessed from 'Help>About' both the DRM and
Indiviualisation entries are totally blank, which isn't good.

I have found how to bypass the Greyed out button on the Upgrade Security
Components page to go straight to the update weblink from other postings, but
WMP couldn't 'play' the file.

I even bought a music track from the MSN Store in the hope that playing it
would re-initialise my DRM, but it did not work.

It seems impossible to rebuild or even create a new DRM store from scratch.
As a final resort I tried reinstalling Vista last night but that failed as
well, and I had to rollback to my previous installation.






--
Colin


"zachd [MSFT]" wrote:


http://zachd.com/pss/pss.html#indiv
is my previous write-up of how to reset the store. Lemme know if that
answers the question or not. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Colin" <colin@nospam> wrote in message
news:6B2649C9-0B46-47F2-A318-0C678F076315@xxxxxxxxxxxxxxxx
> Hi,
>
> I have been trying to install the Channel 4 '4oD' player for watching
> programmes from the UK broadcaster Channel 4.
> I meet all of the requirements for this service (including living in > the
> UK), and am using Vista Home Premium Upgrade with WMP11.
>
> The programme has installed. However, every time I try to play content > it
> comes up with a message 'We have detected a problem with your DRM > store
> files'.
>
> Note, of the few Windows DRM protected media files I had before I > upgraded
> from XP, they too no longer play. I suspect that some damage was done
> either on the upgrade, or from a subsequent Registry Clean exercise. I
> also had to re-activate Vista after an Intel Driver Update erroneously
> caused Vista to think I had changed too much hardware.
>
> The 4oD help pages essentially ask users with problems to follow the
> instructions as stated in Knowledge Base 925705. I have identified my > DRM
> folder in C:\ProgramData\Microsoft\Windows\DRM and renamed it DRM > Backup,
> then restarted.
>
> However, when I go to:
> http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
>
> to do a security component upgrade, the 'Upgrade' button is greyed > out.
> There is no information about what to do next in this circumstance.
>
> Any advice about how to re-initialise my DRM components would be > greatly
> appreciated - at the moment it looks like I will never be able to use
> Windows DRM again!
>
>
>






.

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