RE: DRM missing in WMP11 upgrade

We've been doing some digging and there's two possible reasons why the
upgrade fails. Both revolve around the need to install an ActiveX control
for the upgrade to occur.

The first is that you're blocking signed ActiveX controls from installing or
blocking installed ActiveX controls from running. Here are the steps for
adjusting those settings:

In IE select “Tools -> Options”.
Click the Security tab then select the Internet zone.
Now either click the “Default Level” button and click OK
or
Click the Custom Level button. In the settings dialog that appears, scroll
down to the ActiveX controls and plugins section.
Find the following and ensure the indicated setting is selected:
- Download signed ActiveX Controls – “Prompt (recommended)”
- Download unsigned ActiveX Controls – “Disable (recommended)”
- Run ActiveX controls and plugins - Enable

Does this make any differences to your experience?

If not, then its possible that you've got Microsoft blocked as "untrusted"
for ActiveX controls.

In IE “Tools -> Options”.
On the Content tab, in the Certificates section, click Certificates.
Select the Untrusted Publisher tab ( you may need to scroll right or left to
find it)
Select the Publisher (Microsoft) you wish to unblock and click the Remove
button.

Does this help?


--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"greg" wrote:

Hi Mike, when you actually go to download the music files from the site it
says that you need to upgrade to WMP 11. I went to bigpond tech support
and they tried a few fixes that didn't work and they palmed me off to
Microsoft who have not yet responded to my request. I actually rolled back
to 10 and the music files that I have down loaded previously worked and
thought that I would simply keep using 10 if it meant that I could play my
music files, but when I downloaded an album (that has been sitting there for
2 months because the licence won't download) I got the message about
requiring to upgrade to 11. So I dont think the minimum requirement of 10
has been updated on their website

"Mike Poz [MSFT]" wrote:

I just looked at the bigpondmusic.com website and it says this at the bottom:

Minimum Requirements: Windows Media Player version 10.0 or above.

Where do you see it saying WMP 11 is required?

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"greg" wrote:

There was no error message number. The only message I recieve is the one
stating that I need to download a security upgrade.

"Mike Poz [MSFT]" wrote:

Upgrading to WMP 11 should retain any of your DRM licenses that were valid on
a previous version of WMP.

What was the error message number and what was the URL that came up from the
Web Help button on the error message? Having that information will help us
understand better the issue you're experiencing with WMP 11.

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"greg" wrote:

Yes I did see that. In my frustrations at 11 I rolled back to 10 and all the
music files played, so I drew the conclusion that the licenses weren't
corrupted. Is my logic correct?

I would keep using 10, only the website I download music from (bigpond
music) requires 11, so that is when I thought I would have another attempt at
getting 11 to work. Would the corruptions only affect 10 and not 11? or
should I just reset my DRM store?

"Mike Poz [MSFT]" wrote:

Did you see the part that says "if that doesn't work...." that it's likely
your DRM license store is corrupted and so you should go to this weblink
(http://support.microsoft.com/kb/810422/en-us) and follow those instructions
to reset your DRM store?

There is the warning that following the steps at this site will require that
you re-acquire new DRM licences from the content store where you bought the
tracks.

Most Microsoft compatible DRM stores will allow the re-issuing of content
licenses for content that you purchased, you just have to log in and find the
part of their site that performs this functionality.

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"greg" wrote:

Hi Mike,

Thanks very much for the reply :-) On the technical support page under
Indiv Ver there is actually no version listed. It is the same for the DRM
Version. There is simply nothing listed. I put in the suggested fix as
instructed on your webpage but nothing happened and the tracks still don't
play. Forgive me if this next question sounds stupid, but did I only have to
type in the fix in the run bar and click OK? When it didnt work I thought I
might have had to go into another program? Is there anything I am missing.

Your help is greatly appreciated!!

Cheers

Greg

"Mike Poz [MSFT]" wrote:

Hi Greg,

Please go to this weblink: http://zachd.com/pss/pss.html#drm

There are some troubleshooting steps that may resolve your issue. Please
let us know if this works or does not work for you.

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"greg" wrote:

Hi,

I have upgraded from WMP 10 to 11. Since the upgrade any music files
downloaded won't play due to missing media usage rights. CD's play fine.
only downloads don't. I get the following message but no upgrades are
downloaded

"Windows Media Player cannot play the protected file because a security
upgrade is required. Do you want to download the security upgrade?"

Have tried numerous times to do upgrades,etc but system tells me WMP is
uptodate. What do I do?????

All download files are missing the media usage rights - no other error code.
I rolled back to 10 and everything works fine, but all downloads now seem to
require WMP11, plus it erks me that I can't have the latest version!! Has
anyone come across this before and solved it?? Thanks in advance (hopefully)
.

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