RE: installation for WMP10

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I think that in Zach's writeup, this is the important part:

Look in this file -> c:\windows\updspapi.log

For this text -> "Access is denied".

We need the information around that. The error code appears to mean that
there's an access issue. The log will tell us what we're trying to access
that's denied on your system.

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"The punk" wrote:

Hi Mike
I noticed this help was for WMP11 - but I tried it anyway.
Still no luck
I hope we can get this fixed. I appreciate all your help.
Thanks

"Mike Poz [MSFT]" wrote:

Okay, from the error 80070005 we have these instructions on Zach's website:

=========================================
If your wmsetup.log contains error "0x80070005": This is "Error: Access
Denied."

That means that the registry permissions on HKEY_CLASSES_ROOT\WMPlayer.OCX
or HKEY_CLASSES_ROOT\WMPlayer.OCX.7 are probably set wrong.

I believe this is due to overzealous 3rd party anti-malware programs. You
can fix this by deleting or renaming those registry keys.

The WMP11 installer should be able to handle this without you having to
worry about it. If it cannot, then you would need to look at the bottom of
c:\windows\updspapi.log .

That should tell you what registry key modification resulted in "Access is
denied".

You would need then to give access to that registry key... or at least
rename it for the duration of WMP's install. Look for "Error 5" in the
updspapi.log.
=========================================

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"The punk" wrote:

Here is some error info I located:
ERROR: Package 'WMP10'. Result: 0x80070005.
ERROR: WMC_CopyFile: Could not find source file
'C:\PROGRA~1\WINDOW~2\WMPNS.jar'. Error: '0x80070002'.
ERROR: WMC_CopyFile: Could not find source file
'C:\PROGRA~1\WINDOW~2\wmpns.dll'. Error: '0x80070002'.
Current command line: '/UpdateWMP'.

Thank you for your help


"Mike Poz [MSFT]" wrote:

The instructions mention finding the error code in the setup log. Can you
please provide that to us?

--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"The punk" wrote:

Thank you Mike for the reply, I followed the steps, and Yes I am running
administrator.
But the Player still will not install. I got the same error again. I hope
there is a way to get this installed.


"Mike Poz [MSFT]" wrote:

Are you running as an administrator level account?

If you are, can you please go to this website:

http://www.zachd.com/pss/pss.html

And then do a search (Cntl -F) for this string:

"How do I trouble-shoot a v10 or earlier player install error?"

Please don't include the quotes. This will provide you enough information
to provide us with the information needed to troubleshoot your issue.


--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"The punk" wrote:

the error states:
It was not possible to complete setup.
Windows Media Player 10 was not installed. To update Windows, run Windows
Media Player 10 setup again.

After re running media player more than once. The same error is displayed
each time.

.

Relevant Pages

  • RE: installation for WMP10
    ... Mike Poz [MSFT] ... "The punk" wrote: ... Download the package and install it. ... Windows Media Player 10 was not installed. ...
    (microsoft.public.windowsmedia.player)
  • RE: installation for WMP10
    ... I noticed this help was for WMP11 - but I tried it anyway. ... can fix this by deleting or renaming those registry keys. ... But the Player still will not install. ... Windows Media Player 10 was not installed. ...
    (microsoft.public.windowsmedia.player)
  • RE: installation for WMP10
    ... Download the package and install it. ... Mike Poz [MSFT] ... "The punk" wrote: ... Windows Media Player 10 was not installed. ...
    (microsoft.public.windowsmedia.player)
  • RE: installation for WMP10
    ... and I always diable it whenever I install anything that I ... Mike Poz [MSFT] ... "The punk" wrote: ... Windows Media Player 10 was not installed. ...
    (microsoft.public.windowsmedia.player)
  • RE: installation for WMP10
    ... "The punk" wrote: ... can fix this by deleting or renaming those registry keys. ... rename it for the duration of WMP's install. ... Windows Media Player 10 was not installed. ...
    (microsoft.public.windowsmedia.player)