RE: i don't see video but hear sound

Just as a test, try creating a new user profile on the system and see if the
issue persists on the new account. If it does not, there's something about
your original account that is bad, so you might want to move your data over
to the new account.

On the clean install thing, instead of doing a clean install, try doing a
"repair". If you have the bootable install DVD for Vista, boot from it and
when it gets to the point where it asks you to select a language, locale,
etc, go through that dialog, then look for a repair option, it'll be in the
next couple of screens.

What this does is goes through your setup and looks for stuff that doesn't
seem to be right. It's non-destructive but just to be safe, you should back
up your important data.

Now try and see if that resolved the issue you're seeing (or not seeing as
the case may be).
--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"Carlos Ivan" wrote:

Thanks for your answer Mike. Here are more details about my situation:

I used to have a two monitor set up about 3 weeks ago and everything worked
fine. I checked again and I have the second monitor disabled and unplugged
form my system now.

This problem with windows media player began about 1 or 2 weeks. I have an
ATI Radeon X300 video card with the latest drivers (I just downloaded and
reinstalled them again just to be sure...) and I'm using a desktop PC.

What I'm thinking now is in reinstalling the whole windows but is a lot of
hassle. I just want to try to reinstall windows media player but I'm starting
to think that it is something impossible to do in Windows Vista...

Again, thanks for your answer. I'll just keep looking...

"Mike Poz [MSFT]" wrote:

Windows Media Player displays video differently than Power DVD. Your video
card drivers can cause this problem if they're not the latest drivers by
going to your computer manufacturer website and downloading and installing
them.

Additional possibilities:

If your system can support multiple monitors, it's possible the second video
card connector is enabled, bring up the the display properties. If you see
that you can have to monitors, select the monitor in the dialog with the
number 2 on it. Now look at the checkboxes just below it, is the "Extend the
desktop..." button checked but not both of them? If so uncheck it. If both
of them are checked, select the monitor with the number 1 on it. Is "Extend
the desktop..." checked on this one? If so, uncheck it.

In addition to that, if you're on a notebook computer, notebooks typically
have special hardware that allow you to plug an external monitor into it.
There's usually a keyboard combination that will toggle you through three
states. One is always on the LCD, one is always out the external port, one
uses both. If you're in the third state of using both this can cause what
you're seeing. Pressing the FN key and the Function key across the top will
cause your notebook to cycle through the three possible settings. Try
playing content *after* making any changes to this setting.


--
Thanks!
Mike Poz [MSFT]
--------------------
This posting is provided "AS IS" with no warranties, and confers no rights.


"Carlos Ivan" wrote:

I'm having this problem for a while now and can't find a solution. For any
video format, I can't see the video on Windows Media Player 11 but I hear the
sound. I tried playing the videos with any other player (PowerDVD, for
example) and it worked; the problem is just in WMP 11.

The player was working fine until I "cleaned" the registry with RegSeeker. I
guess something happened... anyway I hope somebody can help me with this
problem, is very annoying.

By the way, I don't get any error messages, I just hear the sound but no
video.
.