Re: Knowledge-based problem solving system

On Thu, 03 May 2007 15:41:01 +0100, Swifty <Steve.J.Swift@xxxxxxxxx>
wrote:

Am I the only person reading this newsgroup who thinks that it is
absolutely crying out for a knowledge-based website to handle the
commonest problems - they come back time after time after time.


So, somewhat like http://zachd.com/pss/pss.html you mean ?

It's what I usually reference when I'm stuck, since Zach has worked on
WM applications for years and knows all the insides of the beast ;-)


By a "knowledge-based website" I mean one that asks questions such as:
"Do your DVD's play back upside down"
and then offers appropriate advice if the answer is "Yes", or a
different question if the answer is no. (Remove the Australian video
drivers :-)


But that troubleshooter is built into the media player help. It's just
that people post here without *ever* reading the help files or the
troubleshooting wizards built in LOL - get used to it :-)

I'd even volunteer to host such a process on my webserver, if only to
get rid of the chaff in this newsgroup :-)

With all respect, I'm not sure your HTML skills are up to it <g>

I'd be interested though, to hear your suggestions for a workflow
which can manage the branching of nodes (and cross linking of related
nodes).

Remember that typos play a major part in being unable to find anything
on the web, which is why people end up here - so some sort of Soundex
on the questions, and fulltext index of the answers would be in order.

Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2007
http://mvp.support.microsoft.com/mvpfaqs
.