Re: License Migration to Windows Media 11


You would need to restore your licenses from the content provider.

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Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
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"WM11" <WM11@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:940266EE-7D74-41C7-91D2-5173718674B9@xxxxxxxxxxxxxxxx
OK then.

I'm sorry I didn't check this post for a few days, so I'm not certain if
it's better to leave things as they stand...but I still don't understand
quite what I should do - sorry not really a techie.

I ran the "back up my licenses" option on my laptop and backed them up to
the external hard drive, so they are ON the hard drive, but there is no
option in WM11 to restore the licenses. So, if I plug the external drive
into the laptop and run the restore license option, will that re-associate
my
licenses with my external hard drive?

"Dale" wrote:


"zachd [MSFT]" <zachd@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:e%23ABlp%23VHHA.480@xxxxxxxxxxxxxxxxxxxxxxx

We're talking about cross-purposes off-topicly. =)

The quality of Microsoft's support for Windows Media Player, worldwide,
seems to be on-topic in a Microsoft controlled newsgroup offered as part
of
the overall support package for Windows Media Player. You are the one
who
changed the topic from a discussion of support policy for DRM failures to
a
discussion of hate.


The origin or native language of any person has no bearing upon their
technical merits.

Absolutely. The language barrier does not tell us a thing about the
person
on the other side of the wire. When I speak to them, I am fully aware
that
they are, just like me, a person who works because that's how he or she
earns a living so that they can attend to the things that are really
important in life, such as family. I am very aware of the fact that they
are underpaid, often abused, and are not at fault at all that Microsoft
has
put them in a position that puts stress on them and the caller just to
save
a few dollars. Every time I have spoken to any offshore (from the US
perspective) support person working under contract to Microsoft, they
have
been very courteous and tried very hard. They are fantastic workers who
just need a job and Microsoft took advantage of their need.

I have worked as MIS and telecommunications manager in a medium sized
company with a 350 seat call center. I am very aware that call center
employees all over the world are people who just need a job to support
their
families. When the company they work for has policies that cause
problems
for customers, the board of directors and senior executives that created
those policies never have to bear the burden for those decisions. It is
the
near-minimum-wage call center representative that has to bear the brunt
of
the customers' frustrations and anger. And that is whether the call
center
is in the United States or India.

What the language barrier does reflect on is Microsoft - a company who
has
done great things in localizing software but does not localize its
support.
And the reason that Microsoft's support is not localized has nothing to
do
with having enough users of any native language to support the
localization
of support for that language. It has everything to do with the fact that
so
many Indians have great technical skills and training and Microsoft can
get
them, because of the poverty of their country, to work for peanuts.


Outsourcing is a very interesting topic.

Your usual blowoff when you just cannot defend the position you have
taken
on something.


I think that cuts to the core on both of our points.


That doesn't cut to the core of anything. It simply blows the topic off.
That's what you do with anything that reflects negatively on Microsoft.

You took a simple statement about language barriers in Microsoft's
product
support and turned it into a question of hate. As far as I am concerned
you
need to either retract your statement and apologize or you need to
acknowledge whose policies and practices really reflect hate. Microsoft
does not use Indian developers and support personnel because they love
the
Indian people. They use Indian developers and support personnel because
they can pay them less than half of what they would pay an American to do
the very same work. So, Zach, who is it that has little regard for the
value of Indian contract workers?

You took a simple statement of fact and tried to twist it around into a
statement of hate so you either retract and apologize for your response
or
you address the real question of hate.

Dale




.

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