Re: I lost MediaPlayer after upgrading to MP11, please help

I'm not sure what you are describing is what Zach said (if that makes
sense ?). He said to delete the registry key by doing Start -> Run
then typing in

regedit

After than . browsing down the tree in the registry to remove this :
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Windows
Media Player


It's intended that you edit the registry, then after that step, re-try
installing WMP11 (or 10 I suppose)

HTH
Cheers - Neil

On Sat, 17 Feb 2007 05:58:08 -0600, "FireBrick"
<w9ol.nospam@xxxxxxxxxxx> wrote:

Correct, no amount of 'remove' will remove the listing for the Media Player
or the Media Format 11 runtime.

It goes through the process, but they don't clear the screen and remain in
the listings.



"zachd [MSFT]" <zachd@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:ecDFZkjUHHA.4828@xxxxxxxxxxxxxxxxxxxxxxx

To be clear: you could not delete the key, or deleting it had no effect?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
"FireBrick" <w9ol.nospam@xxxxxxxxxxx> wrote in message
news:%23QzDSIjUHHA.4404@xxxxxxxxxxxxxxxxxxxxxxx
I tried Zack, MANY MANY TIMES. It won't go away.
I run the option for the Add/Remove, it goes through the process but it
stays...
Like a bad relative.



"zachd [MSFT]" <zachd@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:%23CqmnbhUHHA.3592@xxxxxxxxxxxxxxxxxxxxxxx

That should be pretty straight-forward:
HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\Windows Media
Player
wasn't able to be deleted. If you delete this yourself, then things
should work OK.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
"FireBrick" <w9ol.nospam@xxxxxxxxxxx> wrote in message
news:e%23ZW0bcUHHA.3980@xxxxxxxxxxxxxxxxxxxxxxx
one last request for help.
I've tried your suggestions
Maybe you can figure this out from the file: I'm open to 'step by step'
instructions


[2007/02/16 06:14:47 3408.2]
#-007 Deleting registry key
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Windows Media
Player
#E033 Error 5: Access is denied.
#E065 Parsing DelReg section [Del.Reg.Setup] in
"d:\2e9a21e9eaa24a29b51ae59bc1493f\update\update.inf" failed. Error 5:
Access is denied.
#E064 Parsing install section
[ProductInstall.GlobalRegistryChanges.Install] in
"d:\2e9a21e9eaa24a29b51ae59bc1493f\update\update.inf" failed. Error 5:
Access is denied.
#-007 Deleting registry key
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Windows Media
Player
#E033 Error 5: Access is denied.
#E065 Parsing DelReg section [Del.Reg.Setup] in
"d:\2e9a21e9eaa24a29b51ae59bc1493f\update\update.inf" failed. Error 5:
Access is denied.
#E064 Parsing install section
[ProductInstall.GlobalRegistryChanges.Install] in
"d:\2e9a21e9eaa24a29b51ae59bc1493f\update\update.inf" failed. Error 5:
Access is denied.
[2007/02/16 06:15:42 3476.1]
#-007 Deleting registry key
HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\Windows Media
Player
#E033 Error 5: Access is denied.
#E065 Parsing DelReg section [Reg.Blocking.Del] in
"C:\WINDOWS\$NtUninstallwmp11$\spuninst\spuninst.inf" failed. Error 5:
Access is denied.
#E064 Parsing install section [GlobalRegistryChanges] in
"C:\WINDOWS\$NtUninstallwmp11$\spuninst\spuninst.inf" failed. Error 5:
Access is denied.

















"zachd [MSFT]" <zachd@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:OFoqMxNTHHA.1208@xxxxxxxxxxxxxxxxxxxxxxx

0x80070005 is Error: Access Denied, probably centered around
WMPlayer.OCX access , as per--
http://zachd.com/pss/pss.html#setup11
, which should cover how to fix this.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--

"FireBrick" <w9ol.nospam@xxxxxxxxxxx> wrote in message
news:OrwNEwLTHHA.5060@xxxxxxxxxxxxxxxxxxxxxxx
======Installing component 'WMFDist11Setup'.
Starting process
'C:\DOCUME~1\Bill\LOCALS~1\Temp\IXP000.TMP\wmfdist11.exe /quiet
/norestart /er'.
Starting process 'C:\WINDOWS\system32\drmupgds.exe'.
ERROR: Process 'C:\WINDOWS\system32\drmupgds.exe' failed. Error:
'0x80070002'.
ERROR: DRM licence migration failed. Setup will not fail because of
this issue.
Package install complete. Last result 0x80070005.
ERROR: Package 'WMFDist11Setup'. Result: 0x80070005.


======Installing component 'WMP11Setup'.
Starting process 'C:\DOCUME~1\Bill\LOCALS~1\Temp\IXP000.TMP\wmp11.exe
/quiet /norestart /er'.
Package install complete. Last result 0x80070005.
ERROR: Package 'WMP11Setup'. Result: 0x80070005.

I get a message saying it can't install as an update is in progress
but there is no update running according to task manager.
--









"zachd [MSFT]" <zachd@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:%23%23RJv2HTHHA.1000@xxxxxxxxxxxxxxxxxxxxxxx

In the file c:\windows\wmsetup.log , what lines contain "ERROR:"?

If you run wmplayer.exe, what happens?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no
rights.
--
"FireBrick" <w9ol.nospam@xxxxxxxxxxx> wrote in message
news:OZB319GTHHA.1000@xxxxxxxxxxxxxxxxxxxxxxx

was installing MP11, it failed, and now MP10 is gone also

I see MP11 listed in the Remove part of Control Panel
It says it's removing it...but it remains listed.

I can't get rid of the MP11 listing and I can't reinstall MP10 or
MP11.
The only message I get is that the installation failed.

Restore points do not work as it tells me that I can't restore to a
previous
restore point.

Everything else on my computer is working properly.
I just can't install, play, any version of MediaPlayer.

So how do I remove any traces, of MP10 or 11 and get a working copy
back on
my computer?

--


-----------------------------------------------------
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http://mvp.support.microsoft.com/mvpfaqs
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