Re: Can't find album information

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Hi Neil,
I did as you told me and still is not working, the message I always get is "
THIS PROGRAM CANNOT DISPLAY THE WEBPAGE".
MOST LIKELY CAUSES:
YOU ARE NOT CONNECTED TO THE INTERNET
THE WEBSITE IS ENCOUNTERING PROBLEMS
THERE MIGHT BE A TYPING ERROR IN THE ADDRESS
Thanks for your help,
F.Garcia

"Neil Smith [MVP Digital Media]" wrote:

So now, when you go to the player, right click in the black region
next to the blue buttons at the top, and choose "Show classic menus"

On the File menu, is Work Offline ticked ? It should not be.


Next, try the dropdown arrow under Now Playing, from that menu choose
the More Options entry. A set of options pops up (don't OK them yet)

What's the setting there for this item :
Connect to the internet (overrides other commands)

It should probably be ticked.

Go the Privacy tab next.
What's the setting there for this item :
Display media information from the internet

That should be ticked, too.

Finally, go to the Library tab.
What's the setting there for this item :
Retrieve additional information from the internet

You probably want that ticked as well.


Now you ought to be able to OK that and possibly restart the player.

HTH
Cheers - Neil


On Sat, 16 Sep 2006 15:27:01 -0700, gaito49
<gaito49@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Thanks Neil, the website is "windowsmedia.com" the one that shows when you
clik the tab FIND ALBUM INFORMATION in WMP. I have Norton and Microsoft
firewall, but I never had problems with them, I when to a friends pc and I
don have any problem to find the information in the same cd.
Thanks.


"Neil Smith [MVP Digital Media]" wrote:

On Fri, 15 Sep 2006 03:25:01 -0700, gaito49
<gaito49@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

when I try to get the album information I got "THIS PROGRAM CANNOT DISPLAY
THE WEBPAGE", this never happened before and started 2 days ago.

I'm running WMP 10


Do you have some sort of fireqwall program that might be blocking WMP
from connecting to the website ?

In fact, which website is this? Occasionally some websites can go down
and it might take a few hours to get them back working again,
depending on the severity of the problem at the other end.

Cheers - Neil
------------------------------------------------
Digital Media MVP : 2004-2006
http://mvp.support.microsoft.com/mvpfaqs

------------------------------------------------
Digital Media MVP : 2004-2006
http://mvp.support.microsoft.com/mvpfaqs

.

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