Re: error c00d2772 messages not being responded to!

From: LCarKC (LCarKC_at_discussions.microsoft.com)
Date: 01/25/05 

Date: Mon, 24 Jan 2005 19:57:03 -0800

Bertha,
Just a heads up - I finally got someone who knew at least something about
the issue. I have returned three of these as defective since there is no
known fix yet. Just something you should mention to the rep you bought it
from or call tech support back and explain it to them that you have been told
by tech support it is defective and should be replaced but that you had to
hang up before they could set up the replacement.Hope that helps!
LCarKC

"Bertha55" wrote:

> Mike,
> Sorry, but your response was a little rude. We know there is no guarantee
> for a response, but at $245.00 for a call to Microsoft or $35.00 to email,
> most of us would prefer a more cost effective way to solve this problem.
> With Gateway having no clue why we are getting this error message, and the
> fact that so many of us out here are having the same problem (according to
> Gateway), I was really hoping someone would be able to help. I've had my MP3
> since Christmas and still cannot use it, can't get past the device
> certificate issue. If there is anyone out there who has information on this
> errormessage, I would greatly appreciate your feedback.
> "Mike Williams [MVP]" wrote:
>
> > LCarKC wrote:
> > > Can someone please respond to this post? There are several other users
> > > reporting the same issue and none have been answered. We all have the new
> > > Gateway MP3 photo jukebox which appears in "the sincplays for sure" list. It for sure does not sync - why is this? Gateway has no clue how to fix this! Please
> > > help? Mine says: A problem has occurred in obtaining the device's
> > > certificate. Contact Microsoft product support. Thanks!
> >
> > This is NOT Microsoft product support. It's free peer support from
> > unpaid volunteers. Not replies are guaranteed.
> >

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