RE: Unable to play or burn files downloaded from buy.com (error C00D27
From: Todd H (H_at_discussions.microsoft.com)
Date: 10/12/04
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Date: Mon, 11 Oct 2004 17:29:04 -0700
I encountered the same issue today for the first time with a song I
downloaded from buy.com. I also downloaded many songs in the past and have
not seen any issues until today. I recently installed SP2 and I think (hard
to recall) that this is the first media for which I needed to acquire a new
licence since I upgraded. Sounds like maybe a buymusic.com issue with the
way they are packaging it??? Also, I trued many of your workarounds plus I
turned off my Popup Blocker thinking this may affect it. Please let me know
if you figure(d) it out and I'll let you know if I do.
-Todd
"Aluluei" wrote:
> I purchased some music downloads from buy.com a few weeks ago. I was able to
> successfully transfer the files to my Creative Muvo2 player, using the
> Creative MediaSource program.
>
> Yesterday I tried to play the files on my computer and was unable to do so.
> When I try to play a song using Windows Media Player (v. 10) the status bar
> shows "Opening Media", then "Acquiring license". After about a minute a
> window pops up. The window title is "License Acquisition. The window contains
> a button to "secure.buymusic.com" and the message that the page cannot be
> displayed due to error "HTTP 500 - Internal server error".
>
> Attempts to play the files in Creative MediaSource and MusicMatch have the
> same problem.
>
> I also tried to burn the files to CD using Windows Media Player. After I
> click the "Start Burn" button the status bar for the first file shows that an
> error occurred. The error details show error C00D2720 (Cannot burn or
> synchronize the file. The license for the selected file might not allow you
> to burn or synchronize (copy) the file. To view the rights associated with
> the license, right-click the file, click Properties, and then click the
> License tab).
>
> The licence tab for the files (in WMP and Windows Explorer) does not show
> any information. The license details area is empty.
>
> Here is what I have tried:
>
> Turning off Norton Internet Security (both firewall and antivirus) and
> downloading the files again. I have tried both the 128 and 256 bit versions.
> I have tried to restore the licenses using the Manage Licenses tool in WMP. I
> have tried setting my Internet Security settings to Low. I have tried
> downloading the files to my husband's computer in case the problem was
> specific to my computer. None of these things have helped.
>
> The only major system change that I can recall between purchasing the
> downloads and trying to play/burn them was installing XP SP2.
>
> Note that I am not having any such problems with files purchased through
> MusicMatch.
>
> Can anyone help me?
>
> Elizabeth Steere
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