Re: Error Message: 0xC00D11D1: Cannot play the file

From: Chris Lanier [MVP] (cal2002a_at_hotmail.NOSPAM.com)
Date: 06/04/04 

Date: Fri, 4 Jun 2004 10:09:27 -0500

Provide context about the issue then.

Error C00D11D1 or "Cannot play the file because there might be a problem
with the sound or video device, such as a sound or video card." means just
what the error text says. There is a problem with the sound or video device
or maybe even both.

What you will want to do is reinstall the drivers for both of them. Even if
the sound or video works in another application or in part of WMP you will
still want to do it.

If you need help locating where to get the latest drivers for your sound
card and/or video card try the following. Your Device Manager in Windows
"should" supply the information assume the sound card and/or video card has
been detected. To access the Device Manager right click on My Computer and
select the Device Manager tab. In Windows XP goto the Hardware Tab and
select Device Manager.

If you don't know how to access the Device Manager or it doesn't show your
card, than the easiest thing to do is download a free utility like Belarc
Advisor (http://tinyurl.com/5w6o). Run the installer then it will open a
webpage for you. Under Multimedia it will tell you the sound card or "Audio
Controller" you have in your PC. Just above that you will see Display. The
"Display Adapter" is your video card. So again, get the name and version
then you can download the drivers from the maker of the card. 

-- 
Chris Lanier
Microsoft MVP - Digital Media
---
"Matt" <anonymous@discussions.microsoft.com> wrote in message
news:6ADAF7CD-7D7B-441E-BD7A-D696FD9964D4@microsoft.com...
> Reinstall the current what? If it is drivers, I did that already, and it
still does not work.

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