Re: WMP stops working after KB828026
From: Chris Lanier [MVP] (cal2002a_at_hotmail.NOSPAM.com)
Date: 05/08/04
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Date: Fri, 7 May 2004 21:00:37 -0500
If it's occurring only with the security patch you guys need to bring this
to Product Support so it can be looked into.
-- Get Instant WMP Answers http://tinyurl.com/35rfv -- "JohnV" <anonymous@discussions.microsoft.com> wrote in message news:8e2301c43318$aa5e6080$a401280a@phx.gbl... > Hi Chris, > > Still the same problem. WMP works, patch applied, WMP > stops working. I have run Ad-aware and spybot to ensure > my computer is clean and did the setup_wm.exe option > below. Still no change. > > Does anyone have any idea why this is? > > Thanks, > > JohnV > > >-----Original Message----- > >Hi Chris, > > > >Thanks for the response. It is related to the patch as > I > >can use WMP, I apply just that patch, WMP won't load, I > go > >back to the restore point before the patch, I can use > >WMP. I have tested that three different times and all > >three times the behavior was the same. > > > >Now it is possible that WMP has a Malware infection and > I > >will try the reinstall to see if that helps it out. BTW > I > >run Ad-aware and spybot a couple times a week and AVG > anti- > >virus scanner. Nothing is detected except for a couple > of > >tracking cookies sometimes. > > > >Thank you, > > JohnV > > > >p.s. On another PC I have not been able to get this > patch > >to install. I says it does, but then next update the > >patch is there again. I will try re-install there too. > > > >>-----Original Message----- > >>It's doubtful it's the patch causing it. > >> > >>If WMP doesn't open when you click on the icon or the > WMP > >icon has changed > >>it is likely being caused by Malware on your system. > >There are more than a > >>few programs that will help you get rid of this. Below > >are some options for > >>you to try. > >> > >>This might also cause WMP to launch when you log in or > >turn on your PC. > >>http://www.nwlink.com/~zachd/pss/pss.html#startup > >> > >>PestPatrol > >>http://pestpatrol.com/PestInfo/w/winpup32.asp > >> > >>CWShredder > >>http://www.spywareinfo.com/~merijn/downloads.html > >> > >>Housecall AntiVirus > >>http://housecall.trendmicro.com/ > >> > >>Ad-aware > >>http://www.lavasoftusa.com/support/download/ > >> > >>After you get all of the malware removed then you will > >want to reinstall > >>Windows Media Player over itself. Depending on how WMP > >was installed on > >>your machine you may already have the installer. If > you > >do it is located in > >>C:\Program Files\Windows Media Player\Installer. The > >file name of the > >>installer is "mpsetupxp.exe" > >> > >>If you don't see the folder then run C:\Program > >Files\Windows Media > >>Player\setup_wm.exe and that will re-download the > >installer and install it. > >> > >>-- > >>Get Instant WMP Answers > >>http://tinyurl.com/35rfv > >>-- > >>"JohnV" <anonymous@discussions.microsoft.com> wrote in > >message > >>news:0c2801c43172$4e0c53c0$3a01280a@phx.gbl... > >>> Hello, > >>> After I install windows update KB828086 Windows > Media > >>> Player stops working. When I try to start it up it > >looks > >>> like nothing happens (no sounds, no messages). Any > >ideas > >>> why this might be? > >>> > >>> Thanks, > >>> > >> > >> > >>. > >> > >. > >
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