Re: Trouble with Multiple installations

Bill, I closed this out too soon. Word, Excel, & Powerpoint open fine, but
with an error message saying that there was "an unexpected error opening the
Microsoft Framework Library."

When I try to open Entourage, it give me the message "This identity cannot
be opened with this version of Entourage".

Maybe the best thing to do is to totally erase the entire program and
settings from the second computer, and start anew?

Your (or other's) suggestions would be appreciated.

John

"Hennapanda" wrote:

It answered it 100%. Thanks for your help.

John

"William Smith" wrote:

Hennapanda wITrote:
I installed Office 2004 for MAC on an old computer, and used one of my
licenses. I then inadvertently installed another copy on the same computer
using the second license.

Now I have a new computer and installed the suite on it, using the second
license key again, thinking that it was superflous after reading the MS rules.

How, these two are connected, and I am getting the message stating that the
program is already in use.

So, two questions:

1. If possible, how do I uninstall the second version from the original
computer?
2. How do I install the program on the second, so that, while networked,
both computers are allowed to use the program?

Hi John!

If you have Office 2004 Student & Teacher then you should have three
license keys. If you have Office 2004 Standard or Professional then you
have one license key.

According to the EULA, you can install each license key on one desktop
and one laptop computer (not two desktops nor two laptops) at the same
time. So long as your keys are installed on the allowed number of
computers, you're allowed to reinstall multiple times on any computer.

The easiest way to correct wrongly installed licenses is to run the
Remove Office tool found in /Applications/Microsoft Office
2004/Additional Tools/Remove Office folder. You don't need to uninstall.
Press the Option key at the first dialog window and the button changes
to read "Remove License Info Only."

The next time you launch Office you'll be asked to enter your license
key again.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

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