Re: How does one reach the developers of Virtual PC at MS
From: Paul (sp2tech_at_msn.com)
Date: 03/16/05
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Date: Wed, 16 Mar 2005 15:58:28 -0400
Hi Len,
This is a very eloquent post that you have presented.
'If' I am correct, both VPC and Windows are functioning properly but your
programs within Windows are not running and are generating error reports.
Correct?
I presume that you have already tried uninstalling and re-installing the
software programs that are generating these reports. However, have you tried
uninstalling the software and then re-installing it in Safe Mode? I would
start there.
I'm sure you can understand that Microsoft cannot be held responsible for
every software program written for the Windows operating system. The number
of programs would be astronomical and even Steve is not smart enough to be
able to support all of them (sorry Steve, had to take a jab there).
If VPC and Windows function, then Microsoft's responsibility has been met.
There are no guarantees beyond that point.
On 3/16/05 11:16 AM, in article
1110986217.855183.82150@f14g2000cwb.googlegroups.com, "Len"
<spam@md-jobs.com> wrote:
> Dear Steve,
>
> After reading your considered opinions, I'm left with the feeling that
> I've been lectured to about the proper etiquette of contacting those
> responsible for providing commercially (at significant cost) a
> defective product.
>
> I'm in my fifties, hold a graduate degree and am President of a
> successful business, perhaps that's why I'm uncomfortable with your
> response. I'm accustomed to problems being solved quickly by
> responsible people.
>
> In addition to the garmin software, which is recreational for me and
> not really that important, we utilize disks and software in my
> corporate environment that is critical to my business. That software,
> which worked well in all previous versions of VPC for mac, won't even
> load with the new program. Crashes and generates the report
>
> My point is, either they are working to refine it, or they are unable
> to perfect it. I personally think that windows is a huge waste of time
> and a very poor emulation of the mac operating system. However, as you
> know, if you are a mac user, there is no fighting ignorance within the
> PC community and end users like you and me have little to no influence
> on the profit motive fights between Bill Gates and Steve Jobs.
>
> Bottom line is that I am willing to work with these developers to help
> solve glitches but I have no way to relay that information. I'm not
> angry, I'm just very disappointed in the product. It should have been
> obvious when they delayed the roll out of the VPC program beyond when
> Office came out (which was supposed to include VPC as part of the
> overall set) that they were having problems.
>
> When you sell a product to consumers, you are responsible to those
> consumers for that product, just as my company, myself and my employees
> are responsible to my customers to provide a good service or product
> and if we fail, we make it right or we're out of business - not an
> option with Microsoft since they have more money that anyone on the
> planet.
>
> To answer your other questions, yes I've spent my share of time with
> the folks at VPC tech support. the first one I spoke to had no idea
> how to resolve the problems - I'm convinced he'd never even seen a mac.
> Subsequent conversations haved resulted in the mutual agreement that
> the difficulties with programs not working properly or crashing are
> just beyond the scope of technical support to resolve. Meaning
> problems with the basic program
>
> Thanks for your discussion, I AM grateful you took the time to write.
>
>
>
>
>
> Steve Jain wrote:
>> On 15 Mar 2005 07:48:25 -0800, "Len" <spam@md-jobs.com> wrote:
>>
>>> I recently read in a Mac Magazine that Microsoft has a team of
>>> developers who put together and are working hard to perfect virtual
> PC
>>> for the mac.
>> VPC will never be perfect, just like OS X will never be perfect.
> They
>> are complex pieces of software that continually evolve.
>>
>>>
>>> I have had so many programs that won't run on the software that I am
>>> regretting the investment I made in the new MS Office suite in order
> to
>>> get Virtual PC. I waited for months while they finished development
>>> and finally shipped it only to find it with many many bugs.
>> have you posted the problems here or contacted MS support? That is
>> your first step. Many common issues are discussed here, as well as
>> work-arounds and alternatives.
>>
>>>
>>> Anyone have a name and address that I can contact to report and help
>>> them fix the ongoing problems?
>> If you found, or think you've found a bug, you should contact MS
>> support, they log all bugs and report them to the developers.
>> Developers that have public email addresses would get very little
>> deveopling done, since they'd get so much spammed email from every
> VPC
>> user who needed to speak directly to the developer.
>>
>>>
>>> I have been treated to the microsoft automatic error sender whenever
>>> something crashes for a couple of months now. I haven't been able
> to
>>> furnish technical data to Garmin (to name one) or any of the other
>>> developers of individual software to allow them to look at it from
>>> their side. All of these programs won't work on Virtual PC for mac
>>> with XP Pro, but work fine on a PC laptop running the same XP pro.
>>>
>>> Len
>>
>>
>> --
>> Cheers,
>> Steve Jain, Virtual Machine MVP
>> Website: http://www.essjae.com
>> "This posting is provided "AS IS" with
>> no warranties, and confers no rights.
>> You assume all risk for your use."
>
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