Re: How does one reach the developers of Virtual PC at MS

From: Len (spam_at_md-jobs.com)
Date: 03/16/05 

Date: 16 Mar 2005 07:16:57 -0800

Dear Steve,

After reading your considered opinions, I'm left with the feeling that
I've been lectured to about the proper etiquette of contacting those
responsible for providing commercially (at significant cost) a
defective product.

I'm in my fifties, hold a graduate degree and am President of a
successful business, perhaps that's why I'm uncomfortable with your
response. I'm accustomed to problems being solved quickly by
responsible people.

In addition to the garmin software, which is recreational for me and
not really that important, we utilize disks and software in my
corporate environment that is critical to my business. That software,
which worked well in all previous versions of VPC for mac, won't even
load with the new program. Crashes and generates the report

My point is, either they are working to refine it, or they are unable
to perfect it. I personally think that windows is a huge waste of time
and a very poor emulation of the mac operating system. However, as you
know, if you are a mac user, there is no fighting ignorance within the
PC community and end users like you and me have little to no influence
on the profit motive fights between Bill Gates and Steve Jobs.

Bottom line is that I am willing to work with these developers to help
solve glitches but I have no way to relay that information. I'm not
angry, I'm just very disappointed in the product. It should have been
obvious when they delayed the roll out of the VPC program beyond when
Office came out (which was supposed to include VPC as part of the
overall set) that they were having problems.

When you sell a product to consumers, you are responsible to those
consumers for that product, just as my company, myself and my employees
are responsible to my customers to provide a good service or product
and if we fail, we make it right or we're out of business - not an
option with Microsoft since they have more money that anyone on the
planet.

To answer your other questions, yes I've spent my share of time with
the folks at VPC tech support. the first one I spoke to had no idea
how to resolve the problems - I'm convinced he'd never even seen a mac.
 Subsequent conversations haved resulted in the mutual agreement that
the difficulties with programs not working properly or crashing are
just beyond the scope of technical support to resolve. Meaning
problems with the basic program

Thanks for your discussion, I AM grateful you took the time to write.

Steve Jain wrote:
> On 15 Mar 2005 07:48:25 -0800, "Len" <spam@md-jobs.com> wrote:
>
> >I recently read in a Mac Magazine that Microsoft has a team of
> >developers who put together and are working hard to perfect virtual
PC
> >for the mac.
> VPC will never be perfect, just like OS X will never be perfect.
They
> are complex pieces of software that continually evolve.
>
> >
> >I have had so many programs that won't run on the software that I am
> >regretting the investment I made in the new MS Office suite in order
to
> >get Virtual PC. I waited for months while they finished development
> >and finally shipped it only to find it with many many bugs.
> have you posted the problems here or contacted MS support? That is
> your first step. Many common issues are discussed here, as well as
> work-arounds and alternatives.
>
> >
> >Anyone have a name and address that I can contact to report and help
> >them fix the ongoing problems?
> If you found, or think you've found a bug, you should contact MS
> support, they log all bugs and report them to the developers.
> Developers that have public email addresses would get very little
> deveopling done, since they'd get so much spammed email from every
VPC
> user who needed to speak directly to the developer.
>
> >
> >I have been treated to the microsoft automatic error sender whenever
> >something crashes for a couple of months now. I haven't been able
to
> >furnish technical data to Garmin (to name one) or any of the other
> >developers of individual software to allow them to look at it from
> >their side. All of these programs won't work on Virtual PC for mac
> >with XP Pro, but work fine on a PC laptop running the same XP pro.
> >
> >Len
>
>
> --
> Cheers,
> Steve Jain, Virtual Machine MVP
> Website: http://www.essjae.com
> "This posting is provided "AS IS" with
> no warranties, and confers no rights.
> You assume all risk for your use."

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