Re: I can't download update from my MAC
- From: CyberTaz <onlygeneraltaz1@xxxxxxxxxxxx>
- Date: Sun, 19 Oct 2008 12:40:20 -0400
It sounds like your ISP has been affected similar to a number of others.
The explanation & fix is:
========================================
This has become a common problem lately in the past several months and
is out of Microsoft's control.
Your ISP's DNS servers, which resolve server names to IP addresses so
that your machine can connect, have given your Mac some bad information.
First, try clearing your computer's DNS cache. It's quick and causes no
harm:
1. Open the Terminal application found in /Applications/Utilities.
2. Enter this command followed by a return:
dscacheutil -flushcache (for Leopard)
lookupd -flushcache (for Tiger)
3. Try your download again. Your machine should have to query your DNS
servers again for an address.
If the above doesn't work then your ISP's DNS servers are still causing
you a problem. Look into using <http://www.opendns.org/> to substitute
your ISP's DNS server addresses with this service's DNS servers. It's
also very simple and will very probably allow you to download your
updates. You may need to run the above Terminal command again after
changing your DNS servers.
You might also consider just using these new DNS server addresses
permanently. See if your speed accessing websites improves and note
whether or not you have fewer or more problems connecting to sites.
For more information have a look at this blog post:
"Unable to download updates"
<http://blog.entourage.mvps.org/2008/07/unable_to_download_updates.html>
========================================
For future reference I'd avoid posting to this newsgroup for any
Office-related issues or those relating to the individual applications. This
is kind of a "catchall" that really isn't monitored by very many people.
Since you're apparently using the Mactopia web interface start from here:
http://www.officeformac.com/ProductForums/
HTH |:>)
Bob Jones
[MVP] Office:Mac
On 10/19/08 11:00 AM, in article 59b5d912.-1@xxxxxxxxxxxxxxxxxxxxxxx,
"Edward@xxxxxxxxxxxxxxxx" <Edward@xxxxxxxxxxxxxxxx> wrote:
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Hi Guys,
I wonder if you can help me. Whenever there is an update for my Microsoft
softwares, I get an alert and prompt to download from the AutoUpdate.
The problem is, I couldn't download any microsoft updates at all. Even via
Mactopia or Microsoft website. I keep getting a Page Load Error linking to
download.microsoft.com.
What could be wrong? I tried using Firefox and Safari but problem still
persist. I have never encountered the same problem with any other websites.
In the end, i gave up and downloaded all the updates using my PC and transfer
it to my Macbook.
Anyone could help me?
.
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