Re: Serial Number Snafu
From: Dale Edwards (anonymous_at_discussions.microsoft.com)
Date: 10/01/04
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Date: Fri, 1 Oct 2004 07:08:43 -0700
Many, Many Thanks!
:)
>-----Original Message-----
>Hi Dale,
>
>Most of the time Microsoft employees don't read the public newsgroups.
>But with the recent introduction of VPC7 and Office 2004 some Microsoft
>employees are reading this newsgroup. So your plea may find its way to
>the right people.
>
>I'll see if there's anything I can do from the MVP side to help you.
>
>-Jim
>
>--
>Jim Gordon
>Mac MVP
>MVP FAQ
><http://mvp.support.microsoft.com/default.aspx?scid=fh;EN-US;
mvpfaqs>
>
>
>
>Dale Edwards wrote:
>> This is weird.
>>
>> 1. Our company purchased Virtual PC (6.1) and installed it on an eMac. It
>> worked well for running our Legacy software under Windows 98-SE.
>>
>> 2. We purchased new OS X software that would, supposedly, do away
with
>> the need to use Virtual PC for accessing our Legacy software. So, Virtual
PC
>> was uninstalled.
>>
>> 3. After using the new OS X software for a while it was decided that we
will
>> still need access to a few parts of the Windows Legacy software.
>>
>> 4. The following is what has happened as a result of trying to reinstall
>> Virtual PC on the eMac:
>>
>> A. During the VPC install you must enter a serial number. This serial
number
>> was apparently printed on the paper CD-sleeve that VPC was shipped in.
>>
>> B. At some point in time, the VPC CD was removed from it's paper sleeve
>> and placed in a plastic jewel case (This is company S.O.P as jewel cases
>> protect the CD's better than paper).
>>
>> C. Problem - The person that transferred the CD to the Jewel case didn't
>> realize the significance of the number printer on the CD sleeve and
>> discarded it.
>>
>> * How did this happen? - This was the first time anyone had ever had a
>> Microsoft product that had a needed "serial number" placed on a CD
sleeve.
>> All the Microsoft products we've ever seen had a "Product Key" placed on
a
>> separate label, document or user's manual.
>>
>> D. I called Microsoft tech support (800-936-5700) & explained the
>> problem. The tech did (using broken english) what he called a "Product
Code
>> reissue" and charged $10 for it. He also gave me an Incident Tracking
>> Number.
>>
>> E. Tried to install VPC using the "reissued Product Code". VPC promptly
>> rejected it.
>>
>> F. Upon further investigation it was discovered (from the VPC Getting
Started
>> Guide & from text printed on the Installer screen) that VPC was not
>> prompting for a "Product key" but for a "Serial Number" - and - the
serial
>> number should begin with the characters "VPM6".
>>
>> G. I called Microsoft Tech support again. Referred the tech to my
Incident
>> Tracking Number and explained that I paid for a "Product key" when
what I
>> needed was a "Serial Number". I also told him that the S/N should begin
with
>> the characters "VPM6". I assumed he would need more information. I
>> thought he would at least ask for the Certificate of Authenticity number
>> which is (along with a lot of other info) on a large label pasted to our
>> original VPC Box. He did not. He basically said "OK, nuff said, you will
>> receive a call from a tech rep within the hour with a new serial number."
It
>> has been two days & we've received no call (and our phones are manned
>> 24x7).
>>
>>
>>>I said all the above in order to ask this:
>>
>>
>> Does anyone know if there some way of reaching Microsoft's Virtual PC
>> department directly. If yes, is this where I really need to go with my
>> problem? If not, should I try to call the 800-number tech support line
again
>> or will that still be a waste of time? If none of this will work then is there
a
>> Microsoft complaint department I can contact? We really need to get VPC
>> installed ASAP.
>>
>> Any help appreciated,
>> Dale Edwards
>.
>
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