Re: Can't download office updates
- From: "William Smith [MVP]" <mecklists@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 10 Sep 2008 23:15:07 -0500
Jalcom wrote:
I got Office 2008 for Mac and like wentzmo I can't download any
office update. Obviously, I am using a Macbook Pro with Safari (no
viruses around) and I got the same error message. I can't find the
server!!!
This has become a common problem lately in the past several months and is out of Microsoft's control.
Your ISP's DNS servers, which resolve server names to IP addresses so that your machine can connect, have given your Mac some bad information.
First, try clearing your computer's DNS cache. It's quick and causes no harm:
1. Open the Terminal application found in /Applications/Utilities.
2. Enter this command followed by a return:
dscacheutil -flushcache (for Leopard)
lookupd -flushcache (for Tiger)
3. Try your download again. Your machine should have to query your DNS servers again for an address.
If the above doesn't work then your ISP's DNS servers are still causing you a problem. Look into using <http://www.opendns.org/> to substitute your ISP's DNS server addresses with this service's DNS servers. It's also very simple and will very probably allow you to download your updates. You may need to run the above Terminal command again after changing your DNS servers.
You might also consider just using these new DNS server addresses permanently. See if your speed accessing websites improves and note whether or not you have fewer or more problems connecting to sites.
For more information have a look at this blog post:
"Unable to download updates"
<http://blog.entourage.mvps.org/2008/07/unable_to_download_updates.html>
--
bill
Entourage Help Page <http://entourage.mvps.org/>
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