Re: Problem installing Office 2004 11.5.1 update
- From: Diane Ross <diane@xxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 02 Sep 2008 17:28:24 -0700
"" wrote:
I ran "Remove Office". (I clicked and let it do its own thing. It was very
quick.)
Office is in the Application folder as is Microsoft Update.
"Remove Office" should have removed them. I have never heard of a report of
"Remove Office" not working. Sometimes it doesn't get all the preferences,
but it usually removes the applications.
Follow these directions to manually remove. It applies to Office 2004 also.
MacOFFX: How to Manually Remove Office v. X for Mac from Your Computer
<http://support.microsoft.com/kb/323675/en-us>
I just went to System Preferences, then Accounts and set up a new account. I
tried to download the updates but couldn't.
This is a separate issue.
This has become a common problem lately in the past several months and
is out of Microsoft's control.
Your ISP's DNS servers, which resolve server names to IP addresses so
that your machine can connect, have given your Mac some bad information.
First, try clearing your computer's DNS cache. It's quick and causes no
Harm:
1. Open the Terminal application found in /Applications/Utilities.
2. Enter this command followed by a return:
dscacheutil -flushcache (for Leopard)
lookupd -flushcache (for Tiger)
3. Try your download again. Your machine should have to query your DNS
servers again for an address.
If the above doesn't work then your ISP's DNS servers are still causing
you a problem. Look into using <http://www.opendns.org/> to substitute
your ISP's DNS server addresses with this service's DNS servers. It's
also very simple and will very probably allow you to download your
updates. You may need to run the above Terminal command again after
changing your DNS servers.
You might also consider just using these new DNS server addresses
permanently. See if your speed accessing websites improves and note
whether or not you have fewer or more problems connecting to sites.
For more information have a look at this blog post:
"Unable to download updates"
<http://blog.entourage.mvps.org/2008/07/unable_to_download_updates.html>
In case the above link does not work:
<http://tinyurl.com/6x98s3>
Hope this helps!
What should I do next?
I can try to work with you off list. Send me an email and we'll set up a
time to conference.
<http://www.entourage.mvps.org/support_options/email.html>
--
Diane
.
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