Re: super suite deal, not so sweet
- From: John McGhie <john@xxxxxxxxxxx>
- Date: Sat, 05 Jan 2008 17:16:10 +1100
Hi Jimmy:
Microsoft's Customer Service Department is the phone number listed for your
closest Microsoft Office. The whole corporation is strung together by IP
telephony into a gigantic world-wide network. So just ring your closest
office.
However, be prepared to exert a LOT of patience until you are talking to the
right person. It will take you several phone calls. With each call, ask
for the name of the person you are talking to and an "Incident Reference
Number". That way when you call back, they can look up the progress so far.
If you lose the incident number, you get to start again each time :-)
However, as Jolly Roger has already pointed out, the onus is on the customer
to prove that they are eligible for the deal. Sadly, as you said, this may
turn out to be an expensive lesson. Because there are only about a million
customers out there trying to pretend that their proof got lost in the mail,
but can they have one anyway?
While in your case it's true, the other 999,999 people are not quite such
good citizens :-)
There are probably only five people in the entire company who know what the
rules actually are: they are different in each of the 191 countries of the
world.
If you get stuck, you could ask to speak to Sheridan Jones' department in
Macintosh Business Unit in Redmond. Sheridan is the marketing manager in
charge of setting the rules the rest have to follow. Please don't expect to
speak to Sheridan: she would be just a tad busy right now :-)
But I suspect that you will ultimately be told that if it's lost, it's lost.
Sadly, that sticker on the box top is the ONLY thing that differentiates an
eligible version from one that is not.
Hope this helps
On 5/01/08 1:59 PM, in article
584bc101-27eb-4102-b09c-450981cf4155@xxxxxxxxxxxxxxxxxxxxxxxxxxx,
"turtlebud" <jimmy.y.yu@xxxxxxxxx> wrote:
On Jan 4, 3:20 pm, Clive Huggan
<REMOVETHISoff...@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
On 5/1/08 9:31 AM, in article
850c03c4-1bfd-4824-9573-1603382ff...@xxxxxxxxxxxxxxxxxxxxxxxxxxxx,
"turtlebud" <jimmy.y...@xxxxxxxxx> wrote:
<snip>
I'd really like to get in touch with someone
in customer service.h
<snip>
Sounds like you should, Jimmy. No-one here is a Microsoft employee.
Clive Huggan
============
Well, I guess part of my post should have been to ask if anyone know
how to get in contact with the right department. The microsoft.com/
mac website doesn't really have any contact numbers for promotions. I
called the number on the rebate form & they directed me to the email
support and the email support is where I hit my dead end.
So then what I need is some suggestions as to who to contact at this
point.
Thanks.
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John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:john@xxxxxxxxxxx
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