Re: Office Crashes on Launch

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

Thanks for your help. I assume you are trying to be funny with your
"mind readers" remark.

Apple KB 30604 relates to a problem that occurs after an upgrade to
QuickTime 7.2 but I am still using QuickTime 7.1.5 so I didn't think
it would be the cause. But I installed the 10.4.10 combo updater
anyway. The problem still exists. No way am I going to risk trying the
"terminal" suggestion since one false move may screw everything up and
I don't think that's the problem anyway.

Please remember, Word, Excel and PowerPoint open and work fine if I
open them by double clicking an existing document. It is only when I
try to open them via the dock or the Applications folder that they
crash. Does this info from the crash report help at all:

Date/Time: 2007-09-27 10:18:06.318 -0500
OS Version: 10.4.10 (Build 8R2232)
Report Version: 4

Command: Microsoft Word
Path: /Applications/Microsoft Office X/Microsoft Word
Parent: WindowServer [77]
Rosetta: Yes

Version: 10.1.8 (10.1.8 (060901), © 1983-2001 Microsoft Corporation.
All rights reserved.)

PID: 337
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

.