Re: Office Crashes on Launch

On 9/26/07 2:28 PM, in article
1190842098.758988.77960@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "stevek@xxxxxxxxxxxx"
<stevek@xxxxxxxxxxxx> wrote:

I've tried everything I can think of but I can fix this problem:

You really need to list what you have tried. We aren't mind readers.

When trying to launch any of the Office applications, they crash just
after the splash screen comes up. However, if I double click an
existing document, they launch normally. All other applications on my
system run just fine.

I'm using Office X 10.1.9 on a MacPro running OS X 10.4.9. I have
deactived all of my fonts except those installed by the OS in the
System>Fonts folder. I've deleted all the various preference files
from User>Library>Preferences>Microsolt numerous times. I've
uninstalled Office (using "Remove Office" from the installation disc)
and reinstalled it. I've repaired my permissions several times. I've
logged in under a "clean" test account and the problem exists there as
well.

This indicates problems at the system level.

Nothing works! If anybody has any other ideas I would be most
appreciative.

Have you tried the combo updater?

Download the 10.4.10 combo update for your computer
Reboot/login using Safe Mode
Run Repair Permissions
Install the OS Combo Updater
Reboot

See Apple KB 30604: <http://docs.info.apple.com/article.html?artnum=306043>

One user set out these steps to finally fix their problem:

Login as an administrator
Launch the Terminal (located in /Applications/Utilities)
Type cd /Library/Receipts/JavaSE6Release1.pkg/Contents and press return
Type lsbom -s -f Archive.bom > /tmp/files and press return (this will create
a file in the /tmp directory named files that lists all of the contents of
JavaSE6Release1.pkg)

Using your favorite text editor, open the file /tmp/files. Typing open
/tmp/files then pressing return will open the file with TextEdit, by
default. If you were using BBEdit, you could type BBedit open /tmp/files.
Replace all blank spaces, " " (type one space in the "find" field), with
(type a single backslash with a single space after it in the replace field)
and all entries of "./" with "rm /". If you opened the file in TextEdit,
choose "Find" from the "Edit" menu, and make these replacements. Essentially
you are generating a command list that will delete all the files installed
by JavaSE6Release1.pkg.

Back in the Terminal, type sudo bash /tmp/files and press return
Next type rm -r /Library/receipts/JavaSE6Release1.pkg and press return.
Finally, update prebinding by typing sudo update_prebinding. When prompted
for a password, enter your admin password, and press Return again. The
process may take a few minutes, and you may see various messages flash by.
The process is complete when the Terminal returns to a normal prompt. Do not
perform any other operations while the update prebinding process is taking
place.


If none of these fix the issue, the best thing to do is a archive install of
the OS.
--
Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees)
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>


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