Re: Office Crashing on MacBook

On 2/18/07 10:20 PM, in article
C1FE6598.49175%dross@xxxxxxxxxxxxxxxxxxxxxxx, "Diane Ross"
<dross@xxxxxxxxxxxxxxxxxxxxxxx> wrote:

On 2/18/07 6:35 PM, in article
1171852548.176329.276270@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "tlewis@xxxxxxxxxxx"
<tlewis@xxxxxxxxxxx> wrote:

I don't recall "Uninstallling" the test version - if it was on the
MB. I installed Office and it appeared to work fine, but when I
started using Excel with big spread sheets (200K or more) it would
shut down unexpectedly sometimes with a message that it closed and
"Mac OS X and other applications are not affected. Click Reopen to
open the application again. Click Report to see more details or send a
report to Apple." and sometimes no message at all just no
application !

Word just crashed with the above dialog while I was coping text.
Power point really has problems if I have lots of graphs - infact MS
Graph - will crash by it self (close with no explanation.)

So the problem has been there since the beginning. I have not removed
anything. Should I uninstall office - saving my mail files to
somewhere ? or what ?

Since the report is going to Apple it sounds like a system problem and not
your Office install.

Not necessarily. For some reason, on my computer as well, the Apple Error
Reporting dialog instead of the Microsoft one appears when Office programs
crash. I think it has to do with the fact that it's a PowerPC program on an
Intel Mac, but I'm not sure. If you have any ideas, I'd be glad to listen!

In any case, for the original poster, I would suggest removing and
re-installing. You don't have to back up your mail messages separately, but
you can. To make a complete backup, just copy the "Office 2004 Identities"
within /Users/<your user>/Documents/Microsoft User Data/ to another drive.
Here are instructions for removing & re-installing:
1. Launch the Remove Office tool, located in HD/Applications/Microsoft
Office 2004/Additional Tools/Remove Office.
2. Press the "Continue" button to locate currently installed copies of
Office.
3. Select the version(s) of Office that you want to remove, and press the
"Continue" button.
4. Choose what components you wish to remove. For a complete removal,
choose to "Remove the Office 2004 folder," "Remove the selected Office 2004
system files," and "Preferences."

After doing so, delete the Microsoft Office 2004 folder from your
Applications folder. When the removal is complete, you can then re-install
Office 2004 from the CD. Then, use Microsoft AutoUpdate to get the latest
updates.

--
Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

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