Re: Microsoft Office 2004 unable to print

Please see in line below:


On 2/15/07 11:37 AM, in article
1171557457.851854.169810@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "scalvert@xxxxxxxx"
<scalvert@xxxxxxxx> wrote:

On Feb 14, 4:23 pm, CyberTaz <onlygeneralt...@xxxxxxxxxxxx> wrote:

What is "Printer Setup Repair" - a utility specific to your brand of
printer? I've never heard of it.

Printer Setup Repair is a commercial disk utility limited to repairing
printer problems. I used it on a trial basis as it seemed likely that
there might be a preference issue. The program and information on it
can be gotten from <a href= "http://fixamac.net/software/psr5/
index.php"> Fixamac</a>.

Well - it _shareware_, not "commercial" which can make a big difference. It
does _appear_ to have some recognition, but by the same token it hasn't been
updated in almost a year. Much has changed in OS X since 5/06. However, it
does nothing with regard to other permissions settings.

Since I'm not sure exactly what you've done or used the best suggestion is
to have a look at the information from the following link. Follow the
directions there & you should be able to resolve the problem as well as
answer your other questions:

http://word.mvps.org/Mac/CantPrint.html

These instructions seem to assume that there is something wrong with
the operating system or the printer drivers, not with Office itself.

It isn't an *assumption* at all, it's an absolute fact. As explained on the
page I directed you to, print services are provided by the OS & the printer
software (driver). All the app does is call for it when you issue the Print
command. IOW, there is nothing in Office or any of its apps that control
printing. They merely react to the response they get when sending the job.

I have gone through all of the steps in the list. I can print from
any other program, except for Microsoft Office programs. I can print
from TextEdit and Preview, with the exception that if you are in an
Office program and hit Print and then select Preview you get the same
message that it cannot connect to the printer. If you go to Print
Preview directly instead of going through the print dialog box it will
allow you to see a preview of the printed page, but you cannot print
from there either.

I am sorry, but this really is a problem within Office. It does not
affect any other program.

This was also explained on the same page - there are several levels of print
services in OS X. The apps you mention (TextEdit & Preview) operate at the
lower level. The apps in the Office suite summon the more advanced levels,
so it isn't at all uncommon for more complex apps to have problems printing
while lesser-demanding apps don't. That's why the suggestions to print from
TextEdit are a part of the troubleshooting steps... To help determine at
what level the error lies.

Two issues which may relate to the current problem and are the only
possible causes that I can think of for the current printing issue
are: 1) the PDFmaker library was noted as being corrupted and was not
loading properly a couple of days prior to the current problem. I
simply removed the PDFmaker library completely since I do not use that
library. 2) Last week I used a utility to try and trim down the size
of my files since I am operating off a MacBook Pro and with a
partition dedicated to Windows there is not a whole lot of room. The
utility strips out the additional localized files for regions and
countries where I do not operate. (This is the reason that I tried
removing and reinstalling Office on the theory that those missing
localized files might be the problem).

This last "utility" is quite likely what created the problem - it's hard to
say what a scavenger of this sort may have yanked out by the short hairs.

I would note that the printer problem seems to limited to Office, but
responds differently in each Office program. Microsoft Word gives the
error message noted in the original message and shows a count of 0 out
of 0 in the quick preview in the print dialog. Microsoft Excel will
give the proper page count in the quick preview, although it will not
actually provide a preview and gives an error message that:

"Microsoft Excel could not communicate with the printer. There are
several possible reasons: There may not be enough memory available.
Try closing files and programs you aren't using. Your printer or its
driver may not be set up correctly . You may need to adjust your
printer settings. If you use a network for printing, there may be a
problem with the network connection or the printer driver. There may
be loose cables or a bad connection between your computer and
printer."

Microsoft Powerpoint simply crashes when you attempt to print.
Entourage will give the proper page count in the quick preview,
although it will not actually provide a preview and gives an error
message "The action could not be completed. An unknown error (-30896)
occurred."

It stands to reason that each app responds differently - each is trying to
access different aspects of the OS print services & is running into some
sort of barrier. I'm pretty certain the unknown error is generated by OS X
(numerical codes like this usually are) & is undefined due to damage which
is unforeseeably out of the ordinary.

Thanks.

Sean

IMHO, you need to:

1) Start up from the OS X install disk, go to the Utilities menu & run Disk
Utility - Repair Disk (*not* Repair Disk Permissions). If necessary run it
more than once until no errors are reported. Restart from the HD.

2) Download & install the OS X 10.4.8 Combo Update (Intel), then run Repair
Disk Permissions.

3) Reinstall your printer driver & repair permissions again.

4) Reapply the Office 11.3.4 update & repair permissions yet again. (If the
update won't apply use 11.3.3 first, then 11.3.4)

Please post back with your results.

Regards |:>)
Bob Jones
[MVP] Office:Mac

.

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