Re: Sorry to create a new post, but I have tried the other posts' suggestions... can't use install new Office 2004?

On 1/24/07 4:07 PM, in article
1169683666.008831.215450@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "MacSince1984"
<jimlimultimate@xxxxxxxxx> wrote:

I've removed the Office 2004 files, both trial and full versions,
cleaned up the hard drive as much as I can of any MS files, and then
started the install over.

See this link for manually removing:

How to Remove Microsoft Office 2001 from Your Computer

<http://support.microsoft.com/default.aspx?scid=kb;en-us;269856>

How to Manually Remove Office v. X for Mac from Your Computer

<http://support.microsoft.com/kb/323675/en-us>

Here are some notes on removing the test drive:

Did you have administrator privileges when you ran "Remove Office"? Log on
to the computer by using an account that has administrative permissions.

If Office v. X was installed by a user without administrator privileges, and
later another user with administrator privileges runs the Remove Office
application from the Microsoft Office 2004 folder to remove Office v. X, the
following message appears:

You do not have permission to remove Office. Log in to the same Mac OS User
account that you used to install Office and then try again.
And then the Remove Office application displays the message, "Remove Office
has successfully removed the Office components you specified," which is not
true. To remove Office v. X, you must delete the Microsoft Office X folder
from your hard disk, or log on as a user without administrator privileges and
then run the Remove Office application

Verify permissions:

1. Click on the Microsoft Office X or 2004 folder
2. On the File menu, click Get Info.
3. Expand Ownership & Permissions, and then expand Details.
4. Click the padlock icon. In the Owner box, click the account that you used
to log on.
5. In the Access box under Owner, click Read & Write.
6. In the Group box, click the group that you want. Typically, this is the
admin group.
7. In the Access box under Group, click Read & Write.
8. In the Others box, click Read & Write.
9. Click Apply to enclosed items.

In the Microsoft Office xxx folder, double-click Remove Test Drive to remove
Office v.xxx Test Drive and all preference files.
When you run the Remove Office program, files are not removed until you
click the Remove button on the Remove Microsoft Office screen. To remove the
Test Drive, on the Results screen, click the Microsoft Office 2004
(including Test Drive) check box to select the Test Drive, and then click
Continue. In the Choose which components to remove screen, click the Remove
the Microsoft Office 2004 Test Drive folder check box to remove the Test
Drive, and then click Continue.

Office xxx program will start in disabled mode.

CAUSE: This issue occurs when you install Office X by using the Microsoft
Office Installer. It does not occur if you use the drag-and-drop method of
installation. The installer cannot overwrite certain files in the Microsoft
Office X folder on your hard disk if Office v. X Test Drive is already
installed.

RESOLUTION To resolve this issue, you must first remove Office v. X Test
Drive, and then install the Microsoft Office X program.

Hope some of these suggestions work. If not, wipe the drive and install
everything new. Then you can feel confident there are no gremlins lurking.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>