Re: Installation problems with Office 04 on Intel Mac

Hi,

I too have been snagged by this bug but haven't gone down the road as
far as you. Last night I used the set up assistant to migrate my files
from my old mac to my new MacBook and I also didn't see the instruction
regarding the removal of Office test drive. I tried removing it both
with the remove tool and by dragging it into the trash then
re-migrating files from the old mac using the migrate files utility. No
luck. I can open my Office files on the new mac by dragging them over
the word icon in my dock but cannot double click the same file and
launch it that way. I have searched for a fix without success (I found
all kinds of less than helpful tips to prevent this from happening, but
no solution). I will let you know if I find anything.

r

whited.16@xxxxxxx wrote:
I recently installed Office 04 on my MacBook Pro using the set-up
assistant on the CD. Unfortunately, I missed the instruction about
removing Office 04 trial before installing.

The program installed, and the first time I launched Word, I got the
error message about the framework library. I got the same message when
I launched Excel. When I tried to lauch Word again to make sure I knew
exactly what the error message said, it did not launch at all. The icon
bounced twice in the dock then disappeared.

I took my computer back to our systems specialist, who used the remove
tool to remove the recent installation and the trial. She also repaired
the permissions. She reinstalled Office 04, but the problem was still
there.

I searched the MS support site and found something related to the error
message, which instructed me to install the 11.2 update, which I did.
Retarted the computer and the problem was still there.

Tried running the remove tool from the CD, but the remove tool screen
that allows you to choose which components to remove did not show
anything.

Booted my new computer in target disk mode and used my older PowerBook
to launch the remove tool from the CD (I didn't not copy the tool to my
hard drive). It identified an installation of Office 2004 (which was
only on the new computer, not the old one), and I removed it.

Restarted the new computer, and the Office 2004 folder was still in the
application folder. Ran the remove tool again, but it does not find any
Office components installed. Manually dragged the folder to the trash
and emptied the trash.

Reinstalled Office by dragging the folder from the CD to my hard drive,
because the set-up assistant exhibits the same behavior as trying to
launch an application.

Used the Autoupdater and found the 11.2.5 update, which I installed.
Restared the computer, tried to launch Word. Same behavior -- icons
bounce once, then disappear.

I'm kind of at my wits' end at this point. What should I try next?

.

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