Re: A "disappearing window" bug

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Hi Jim:

Thanks for the comprehensive reply. I am delighted to hear that it is
NOT a feature, and yet... (please see comments interspersed with yours
below)...

Jim Gordon wrote:
Hi John,

If the problem you reported were common it would certainly have been
fixed already.

In fact, I don't recall seeing anyone post this particular problem or
one similar to it in many years. Or ever, even, but that could be just a
poor memory on my part.

I need to try this on other people's machines. Will do so and report
back to you.

Regardless, in one portion of your message you say "but it never gets
fixed" which implies that you have fully updated your hardware and
software and are running the latest versions of Word and Excel. That
would be Word and Excel 2004 version 11.2.4 on MacOSX 10.4.7. Is that
what you are using?

Of course, I am always fully up to date. In fact, a new update just
came out today and that has already been installed and tried -- no
difference. (Now Word 11.2 - 060202)



Slow pop-ups imply that you are using a very old computer. Office 2001
on my 7200/90 with a 300mhz sonic G3 upgrade card does not exhibit any
such slow down, but I have noticed it on older, slower machines that
don't have processor upgrades. What hardware are you using? What
version of MacOS?

Absolutely not again. It is a dual-2.0-GHz processor G5 with 2.5 GB of
RAM. And yes, it is the absolute latest MacOS-X. And, as noted, this
has been a feature for at least a year.

The disappearing window problem indicates that there is some problem
unique to your computer(s). I know of no version of Mac office that
exhibits that behavior. You say you find the problem on more than one
Mac. There is clearly something very different about the Macs you are
using. That should help with troubleshooting. What is it that is
different about the configuration of your Macs that you think would not
normally be found in other configurations?

OK, I shall try out several other people's Macs on Monday and report
back. It happens on both of my computers, but perhaps that is not
actually that novel -- they are pretty much mirrors of each other
(although the one at Work is dual 2.5 GHz G5s).

I guess I should try re-installing Office too, but was reluctant to do
that as there are lots of upgrades and I don't know if there is a
master upgrade or they all need to be done sequentially. Anyway, if
other machines do not have the same problem, I'll do this on one of my
machines.

As far as I know, I have no unique system software -- I keep things
pretty clean (although I do run a LOT of applications).

Cheers and thanks,
John

.

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