Re: Can't Open Existing Docs Without First Opening Apps

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance


Michel Bintener wrote:
the statement "I just uploaded Office 2004 on my new iMac" rings a few bells
in my head. Your new iMac came with a Test Drive version of Office 2004; did
you remove it before you installed your Office 2004 copy? If not (or if you
did, but by dragging the folder into the trash), this might be the reason.

<etc., and description of how to uninstall and reinstall>

Here is a statement of the bloomin' obvious: "This issue is extremely
common". As there are so many folk getting caught out (forgetting to
remove test drive, or not even aware that it is there in the first
place), would it not be a good idea if future versions of Office
automatically searched for and removed the test drive whilst loading
the "proper" version. At the very least, put a big message up on the
screen first: "Yoo-hoo, you *have* uninstalled test drive, *haven't*
you?".

Am I missing something obvious about why this cannot be done? There
must be plenty of folk who don't post here who have difficulties, and
will end up only thinking unfavourably of Microsoft and/or Apple, with
consequential loss of income and/or reputation.

How do I pass this on to Microsoft?

PhilD

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