Re: Corrupted Fonts
- From: Loren <loren@xxxxxxxxxxxxxxxxx>
- Date: Wed, 21 Sep 2005 19:13:57 -0400
On 2005-09-21 17:31:32 -0400, "Nathan Herring [MSFT]" <nathanh@xxxxxxxxxxxxxxxxxxxx> said:
Nathan,
Thank you very much for piping in here. I do appreciate it. And I'm sure others who have this problem do as well. I don't mean to harp on the MVP, they provide a valuable service normally. However, when they just defend your products when there is obviously a problem with them, it is upsetting and they just look stupid.
I am sure anyone would be happy to give you all the info you needed if you requested it. But I haven't seen such a request for 6 months of hundreds of people having this problem and posting here. And please don't tell me its not obvious that people are having it, or argue about how many, or how representative the posts here are, etc, etc, because then I wouldn't know what to say. I think it was quite obvious since the day Tiger was released that this is a problem.
They are not our files. They're Apple system files. Apple could tell us the format, and tell us whether they're corrupt. AFAIK, MS products never use those caches directly, but through the OS Toolbox, which is responsible for maintaining them.
Please see the other posts in these usenet groups. I've said enough about it already, as have others. The point is it is only Office that is reporting these so-called "corrupt" fonts. And even if Office somehow knows better, or does better checks, than any other application on my system, it's still just plain bad interface design that a dialog box should have to be put up for every single font it erroneously thinks is corrupt. Just ignore them. Then if necessary sort it out later, or just log the fonts that it thinks (probably wrongly) are "corrupt".
What is needed by us and/or Apple is a reproduction case. You have one. We do not, again, AFAIK; one of our testers might know more than I.
Hard to believe. But OK, I can sort of accept that. But see above on not making any effort to seek info beyond your closed group.
Information about your particular setup, and the setup of other folks who are experiencing the problem would be useful. Things like: * Specific OS version
This happened since upgrade to Tiger. And has persisted since, up through current OS X 10.4.2
* Hardware -- G4/G5?
Dual 1.8 G5
Memory?
Had 1 Gig when first started, now 2 Gig
HD, partitions, formatted as?
Internal drive formatted into 3 partitions, boot volume about 80 Gig with 42 gig free.
External media?
Several external firewire drives and one USB 2.0 drive
* What fonts you have installed and where?
I have not installed any excessively special fonts. I may at some point way back when -- Jaguar or such -- installed some fonts from a commercial font pacage. But basically I'm not a big font user. There are no doubt hold overs from OS 9 (clasic).
Can the problem be narrowed down to "only happens when these specific fonts are installed"?
No idea. I don't install or uninstall fonts normally.
* Do you have any font manipulation software installed?
I have some font clean up stuff like Font Finangler, but I don't use any font management programs, not even Font Book.
* What applications or utilities are always running (background applications, etc.)
Plenty. Probably too many to list. right now open: address book, quickeys 3, lauch bar 4, safari, url manager pro, speed download 3, terminal, web confidential, unison, entourage, itunes, media rage, preview, text edit, system prefs, print monitor, quicktime player, jbid watcher, isilo. background also includes software connected to missing sync, default folder, geek tool, growl, stuffit, meridian, pod2go, blue phone elite, timbuktu, change desktop, you control, tech tool pro.
* Is it specific to the system cache files you've mentioned? i.e., when you experience the problem and try to recover (for the few minutes you can do so), what are the minimum number of cache files you can delete and be able to work?
I don't know. I just do a blanket deep clean with Tiger Cache Cleaner of all user and system cache files. This works for others too. And I can recover for more than a few minutes. It works for a while -- several launches or several days -- and then recurs.
That's our job. And sometimes, our job is to figure out that the bug isn't ours and send it to Apple or a 3rd party. (And the reverse holds true as well.)
Well please do it already.
Thank you.
--
----------------------------
Loren
pls reply in this thread.
.
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- From: Nathan Herring [MSFT]
- Re: Corrupted Fonts
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