Re: "Microsoft Reporting Error" bug in Tiger?

Hi Norman,

3) I did check to make sure the MacBU had picked it up from here, and will
report it again if I don't get confirmation.

1) That's an interesting guess...is this just the OS firewall or a
third-party product? Do you have Little Snitch or NetBarrier installed,
both of which have been implicated in other issues? Or any other similar
product?
[Could everyone seeing this problem answer that? Three people should be
enough to sort out a common trigger]

Do you have funky settings on the OS firewall?

Except, when Entourage crashes on me, MERP (MS Error Reporting something,
Program I guess) says it doesn't check for a network until after I say "OK,
send the report." At what point does MERP crash on you? After you say OK,
or as it launches?

I guess Office isn't crashing regularly enough for you to temporarily
disconnect from the internet, turn off your firewall, and see if that works?
:)

2) I don't have a clue about port numbers...

Corentin, in answer to you, actually, said a while back:
" You can also set NPF [Norton Personal Firewall] to allow Office to
communicate through these ports.
You don't have to make an entry for every port. You can select a range
of ports instead.
I think Office uses port 2222 and ports greater than 3000. "
And there's a mention of 3464 somewhere, but all this with reference to the
license-checking, no idea whether it would use the same ports. Have you
tried giving Office wider access?

Or give the application Microsoft Error Reporting (in apps/ms office/office)
some privileges of its own?

4) I didn't suggest a safe-boot, just a safe login. Boot regularly, then
hold down shift as you login to your user account. All it does is prevent
account startup items from loading (and you could turn those off manually,
this is just easier). I think a shift-boot does a *lot* more than just
prevent startup programs from running.

Daiya


On 9/3/05 2:36 PM, "Norman R. Nager, Ph.D." wrote:

> Thanks for responding, Daiya. My very strong hunch is that my particular
> firewall settings that deny traffic through certain ports somehow are
> interfering with Microsoft Reporting Error "calling home."
>
> 1. Is there any way to disable Microsoft Error Reporting and, thus, prevent
> its inability to complete its task with causing Tiger to freeze?
>
> 2. Is there a way to figure out which port/s Microsoft Error Reporting
> needs to have open? If so, does that port or ports need to be open for
> outgoing, incoming or all traffic?
>
> 3. If at all possible, could you report the bug through your channels,
> please?
>
> Because the incidents are spasmodic as well as occasional-to-rare, safe
> boots (shift-down) would not be helpful in focusing on the cause.
>
> Respectfully, Norm
>
> On 9/3/05 8:42 AM, in article BF3F125F.43280%daiyaNOSPAM@xxxxxxxxxxxxxxxx,
> "Daiya Mitchell" <daiyaNOSPAM@xxxxxxxxxxxxxxxx> wrote:
>
>> Haven't a clue re the error reporting bug, sorry Norman. :( Obviously, not
>> everyone is seeing this.
>>
>> Norman, John, and Mark: Can you shift-login into your user account (to turn
>> off all startup programs) for a little bit and see if possibly one of them
>> was interfering? Or see if the same happens in a new user account?
>>
>>
>>
>>
>> On 9/2/05 7:50 PM, "Norman R. Nager, Ph.D." wrote:
>>
>>> Unlike some of the others in this thread my biggest problem is in the
>>> Microsoft Reporting Error process.
>>>
>>> Office 2004's "Microsoft Reporting Error" sub-application or script, itself,
>>> appears to have bugs.
>>>
>>> On every single occasion that it's been activated during Entourage or Word
>>> operations, "Microsoft Reporting Error" ITSELF freezes.
>>>
>>> Force-quit, then, has failed to quit either "MRE" or the in-trouble Office
>>> application.
>>>
>>> Usually, after after MRE is dancing in the dock (but never functioning),
>>> it has jammed even Activity Monitor and normal Finder shutdown. It has
>>> never responded to Force Quit and only on a couple occasions responded to
>>> killing the MRE and other frozen Office process in Activity Monitor.
>>>
>>> On re-starting the computer, no problems can be found when running Disk
>>> Utility, DiskWarrior 3.0.3, or TechTool Pro 4.0.5. Rebuilding Entourage
>>> 11.1 does not prevent the problem from re-occurring nor does removing the
>>> Word normal template.
>>>
>

.

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