Re: still can't use Entourage, PowerPoint, Excel

Tech-Archive recommends: Fix windows errors by optimizing your registry

You can drag the entire Microsoft Preferences folder (parent folder of the
Word file you trashed) to the desktop. Quit all first, of course.



On 5/11/05 8:39 PM, "Jeff" wrote:

> I posted here several weeks ago and this problem couldn't be resolved
> then -- not entirely, anyway. I'm trying again because I haven't been
> able to find anything more anywhere else, and there WAS one thing I did
> right that I would like to duplicate -- plus, I'm pretty sure I can
> pinpoint when this problem started.
>
> When it started, I'm fairly certain, was when I downloaded the last
> Software Update of Office for Mac. This had to have been right around
> April 18, because I remember having downloaded the update late at night
> while I was working on something else, then rather than Restarting the
> computer like I normally do when an update calls for it, simply
> shutting the computer down and then starting it up the next day. That
> was when the problems started, and I can pinpoint the date because the
> new mail in my Mail inbox starts up again on April 19, after having
> stopped last October, which is when I originally purchased and
> installed Office for Mac and started using Entourage for my mail.
>
> The problem that began on the 19th originally affected ALL the Office
> for Mac applications -- basically, that spinning balloon goes around
> and refuses to stop, the app stops responding to any and all attempts
> to do anything, and the only thing I can do is Force Quit the
> application. However, there were and are subtle differences in the way
> the four Office apps responded; basically, Word, Excel, and PowerPoint
> would allow you to open a document, but then stop responding.
> Entourage, on the other hand, opens only so far as to present a blank
> frame and give the "sounder" indicating it's open -- only there's
> nothing to be seen, and the balloon starts spinning. In Excel, I was
> actually able to work and make changes in a document, and save the
> changes -- but any attempt to close the document or close Excel results
> in the spinning balloon and the need to Force Quit. In PowerPoint, I
> was able to open a document, but never got past the first page -- it
> stopped responding immediately and I couldn't browse any other pages.
>
> Somehow, the advice I got back in April about trashing the Word
> Preferences file actually worked for Word, and it has worked ever
> since. But no matter how many times I attempt to find any comparable
> preferences files for any of the other Office apps or for Office as a
> whole, I have had no luck; I've trashed a variety of files hoping they
> were the right ones, but accomplished nothing.
>
> Does anyone have any idea WHAT could have been in that last Office
> update that could have corrupted these files? Does anyone have any idea
> how I might be able to repeat the success I had with fixing Word in the
> other three Office apps? I am truly frustrated.
>

.

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