Re: Word (WordPDE module) crashes every time when Print->Save as PDF
- From: Jose Galdamez <galdamez@xxxxxxxxx>
- Date: Mon, 30 Nov 2009 12:13:27 -0800 (PST)
I am having the exact same problems with being able to create PDFs
from Word 2008. Every time I try Print->PDF->Save as PDF, Word chokes
and brings up the crash dialog. Based on what was said here, I removed
Office 2008 using the Remove Office app. Once that was done I
reinstalled from scratch using my install disk, and ran the latest SP1
and SP2 updates immediately after. None of this helped.
I also happen to have the Adobe PDFMaker toolbar installed, but it
does absolutely nothing when I click on its buttons. To be honest, I'm
not even sure where the toolbar came from. Does it come with Office or
does Adobe Reader install it?
I am running on Snow Leopard OS 10.6.2. I was originally running MS
Office 2004 under Leopard, but I formatted the hard drive, installed a
clean copy of Leopard followed by a clean copy of Snow Leopard. From
there I used the Time Machine to restore all the files in my home
directory. I did not use Time Machine to restore any apps. Those I put
back one by one using installers. I did not reinstall Office 2004 and
went straight to Office 2008.
I did notice a couple of weeks ago that there were a hoard of
duplicate fonts screwing things up for Safari. I manually deleted all
the duplicates. After reinstalling Office 2008 an hour ago, the
duplicates came back.
Interestingly enough, the following still work
Print->PDF->Mail PDF
Print->PDF->Save as PDF-X
Print->PDF->Save PDF to iPhoto
Print->PDF->Save PDF to Web Receipts Folder
This one throws errors also
Print->PDF->Print to postcript
I recorded a screencast of the errors using Jing. I can send a link
via private email if you are interested.
Jose
On Nov 27, 5:43 pm, CyberTaz <onlygeneralt...@xxxxxxxxxxxx> wrote:
Sounds like you're on the road to recovery :-) Thanks for posting back with
your current status.
The "minor problems" usually revolve around the duplication. In Font Book
you can expand a report on each one to see exactly what the problem is
suspected of being. My policy is that if it's anything more than a
duplication issue I remove (or at least disable) the font in question. If
that happens to be the only installed copy you can reinstall if it's a font
you actually need. The source may be either your OS X System DVD, or one of
your application source disks -- it just depends on where the font came from
in the first place. Of course, there may be some that you installed
individually, so hopefully you still have the original to install from.
Regards |:>)
Bob Jones
[MVP] Office:Mac
On 11/27/09 3:47 PM, in article 59badb6...@xxxxxxxxxxxxxxxxxxxxxxx,
"b...@xxxxxxxxxxxxxxxx" <b...@xxxxxxxxxxxxxxxx> wrote:
hi Bob
thanks for your quick reply
I didn't realize there was a Remove Office utility, I had simply deleted the
application folder and whatever user/settings files I knew of. I'll keep that
in mind - hopefully I don't every have to resort to removing Office next time
:)
your comment about Word being highly dependent on the default printer driver
struck me as being very interesting, I hadn't thought of checking that while
debugging this problem.
I believe I may have an older pre-Snow Leopard printer driver still installed,
it might have been the default - even though I know for sure I installed a
later SL-compatible one on this machine. I do have a few different printers
connected and installed on this Mac
so I just did a quick check (via remote login to my iMac, I want to test again
more fully when I get home) - when I changed the selected printer before I
click on the Save toPDFbutton, it didn'tcrashthis time. so I think your
comment about the default printer driver is the key here. as I said, I want to
more fully confirm this when I get home, and double check what other drivers
are installed, and I'll report back here hopefully with a final conclusion
one more thing - I did resolve duplicate fonts in Font Book, there seemed to
be a handful of them, mostly Office fonts I think (I've upgraded through
several versions of Office on my prior iMac, I think there's some very old
versions of fonts from those)
but if I run Validate Fonts I notice a number of "minor problems found" with
some fonts marked with a yellow exclamation mark. many of these fonts with
minor problems again seem to be MS Office standard fonts, e.g. some of the
Arial variants, Verdana, etc
I'm not sure if this has anything to do with my crashing problem, but while
I'm at it I figure it wouldn't hurt to clean those up.
Q: should I delete all those fonts marked with minor errors, and if so, what's
the correct procedure to reinstall them? (I'm talking just the MS Office
fonts, of course)
thanks again for your help. I will double check my printer drivers and default
printer again when I get home and confirm that's the cause
.
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