Re: Word for Mac 2008 files will not open on PC

Tech-Archive recommends: Fix windows errors by optimizing your registry

Keep in mind that when you email an attachment the file is handled by the
outgoing email server, the recipient's incoming email server as well as by
the recipient. Any of the 3 can shred attachments regardless of where
they're coming from or where they're going... And the sender can't control
any of them.

The best you can do from your end is to make sure that the files do have the
appropriate extension & that your email client software is set to encode
attachments in the appropriate manner. For sending to the Windows
environment the best choice is MIME/Base64 with AppleDouble as #2.

Additionally, I'd suggest sending a zipped/stuffed attachment rather than
the "raw" file. It's more likely to get by unscathed.

Also, if you can do so, pass the word on to Windows users in particular that
they need to download the attachment to their local HD rather than trying to
open the attachment directly form the server.

HTH |:>)
Bob Jones
[MVP] Office:Mac



On 10/15/09 11:36 AM, in article 59b7ea11.-1@xxxxxxxxxxxxxxxxxxxxxxx,
"ourcobra@xxxxxxxxxxxxxxxx" <ourcobra@xxxxxxxxxxxxxxxx> wrote:

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

My wife regular creates Word files using Word for Mac 2008 and emails them to
clients and others in her office. She saves these files in the .doc format to
help reduce compatibility issues. However she periodically receives feedback
that the file cannot be opened. Sometimes she is told she did not send them a
Word file. In all cases she has saved the file as a .doc file and has also
included .doc in the file name.

She has also tried converting these files to a .pdf before sending them. She
frequently has people tell her that these files cannot be opened either.

It's a sporadic problem and there doesn't seem to a consistent cause.

She emailed one of these .doc files to others in her company yesterday. They
were all able to open the file. One of the employees sent the file to a client
and the client was not able to open the file. My wife attempted to send the
file directly to the client and they were still not able to open it. Why would
others in the company have been able to open the file on a pc but their client
could not?

Any thoughts/suggestions would be appreciated.
Thanks,
Kevin

.

Relevant Pages

  • Re: NDR - Can someone assist on translating
    ... Eudora is a email client. ... Is it trying to connect to your email server ... Have him try to telnet into port 25 of your mail exchange name. ... The NDR is a cut and paste from the original NDR the client got returned ...
    (microsoft.public.exchange.admin)
  • Re: A .doc file created using Word2000 can not be opened by Word2003
    ... necessarily mean the document is corrupt, ... >I have created a .doc file using MS Word 2000. ... When our client tried ... > Can anybody tell me if this is a bug of Word 2000? ...
    (microsoft.public.word.application.errors)
  • Re: Cannot relay email through mail server
    ... >folks will take over your email server. ... >2) set up smtp-auth and use a client that supports this protocol. ...
    (RedHat)
  • Supppressing the address list
    ... Since I don't have the address list in my email server I was wondering how you suppress the address list so that every recipient doesn't get the email addresses of all teh other recipients. ... If it's client side I expect that that I'll have to get a third party assembly because the system.web.mail.message class doesn't appear to have a way to suppress the address list. ...
    (microsoft.public.dotnet.general)
  • Re: Cannot relay email through mail server
    ... >folks will take over your email server. ... >2) set up smtp-auth and use a client that supports this protocol. ...
    (RedHat)