Re: Word 2008 crashes when saving from docx to doc

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Only Microsoft software developers can interpret crash logs, and Microsoft
rarely reads here. Make that "never".

It would appear that that one simply says "The Word application hung." But
you knew that.

My first thought would be "bad document". Have you tried another document?

Cheers


On 5/08/09 2:13 AM, in article 59b78f7d.6@xxxxxxxxxxxxxxxxxxxxxxx,
"pclafferty@xxxxxxxxxxxxxxxx" <pclafferty@xxxxxxxxxxxxxxxx> wrote:

have the most recent update, but it's still crashing for me when saving from
.docx to .doc

can you interpret the crash log for me:

Date/Time: 2009-08-04 11:11:31 -0500
OS Version: 10.5.7 (Build 9J61)
Architecture: i386
Report Version: 4

Command: Word
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
Version: 12.2.0 (12.2.0)
Build Version: 0
Project Name: (null)
Source Version: 90605
Parent: launchd [146]

PID: 420
Event: hang
Time: 6.46s
Steps: 35

Process: Microsoft Word [420]
Path: /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word

ADDRESS BINARY
00001000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/Microsoft Word
015e7000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versi
ons/12/MicrosoftComponentPlugin
018c0000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
01960000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdU
rlMoniker
019a2000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/Micro
softOLE
01a5c000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Version
s/12/MicrosoftOLEAutomation
01aed000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
01b25000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
01b35000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
01dd1000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/Pow
erPlantCore
01e18000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/Mi
crosoftOffice
0266a000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPl
ant
02879000 /Applications/Microsoft Office 2008/Microsoft

Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeAr>
t
03ad8000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/Micr
osoftOleo
03aec000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
04037000 /Applications/Microsoft Office 2008/Microsoft
Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/
12/MicrosoftChartPlugin
04699000
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
046c7000 /Library/InputManagers/Chax/Chax.bundle/Contents/MacOS/Chax
16b40000 /Applications/Microsoft Office 2008/Office/Shared
Applications/Proofing
Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
16f66000 /System/Library/Contextual Menu
Items/AutomatorCMM.plugin/Contents/MacOS/AutomatorCMM
16f9d000 /System/Library/Contextual Menu
Items/BluetoothContextualMenu.plugin/Contents/MacOS/BluetoothContextualMenu
16fa3000
/System/Library/PrivateFrameworks/BezelServices.framework/Versions/A/BezelServ
ices
16fac000 /System/Library/Contextual Menu
Items/FolderActionsMenu.plugin/Contents/MacOS/FolderActionsMenu
19daa000 /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/Ra

This email is my business email -- Please do not email me about forum
matters unless you intend to pay!

--

John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:john@xxxxxxxxxxx


.

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