Word 2008 (Mac) crashes on old .doc files, does not "recover" properly

A client of mine has a strange problem. She has just moved to a Mac within the last six months. Her copy of Word 2008 appears to be crashing whenever she begins to edit an old word doc from Office 2003 (from her old PC).

However, she has also begun experiencing crashes involving brand-new docx files.

In addition, these crashes do not “recover” properly. The app says that it will re-start with a saved copy of what she was working on, but when the app gets back up and running there is nothing - no document, no auto-saved copy, nothing except a blank, new page.

Any suggestions on what might be happening?

She lives about an hour and a bit away from me, so I am not going to visit for a few days, but I would love to have some sort of a clue/answer for her once I make the trip.

Any and all help would be appreciated.
TIA.
...Geshel

PS, reposted from microsoft.public.word.application.errors on the suggestion of another poster. Would have crossposted rather than multiposted had I seen this NG originally.
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