Re: Word Keeps Crashing on Open
- From: Warren Bailey <nospam@xxxxxxxxxx>
- Date: Mon, 03 Nov 2008 12:55:07 +0000
Arrrggghhhhhhhhh
That's not worked John. Word came up with the splash screen and I think the
last thing it said was com.office.chart before it disappeared and the error
screen came up.
All other apps work and this is the crash info.
http://slexy.org/view/s218ezMPke
I worked through your instructions with the following exceptions:
The OSX update link you sent didn't work so I downloaded and installed 'Mac
OS X 10.4.11 Combo Update (PPC)' im guessing that's correct. (didn't fix)
Ran the 'Remove Office.app' but didn't run a 2nd time as I cant see it on
the CD and the dupe I did on my HD wouldn't run. The whole Office folder was
removed from Apps though
Step4. Normal.dotm wasn't there but I had removed it before trying a fix.
Also there is no 12.1.5, Ive got and installed in order 12.1.0 - 12.1.3 -
12.1.4 which I installed and ran disk permissions.
Any ideas?
Thanks so much for your time
Warren
On 01/11/2008 10:36, in article C5326745.1A704%john@xxxxxxxxxxx, "John
McGhie" <john@xxxxxxxxxxx> wrote:
OK, you're staring down the barrel of an Archive and Install. Try this
procedure first: With a bit of luck, it will bring it right, provided that
you do all the steps, in sequence, and don't omit any.
Yes, I know you have "already done them". But the sequence is important :-)
This is the "Scorched Earth" fix.
Whatever it is, if it's caused by Office, this should fix it.
First: Download and re-apply the latest Apple OS X Combo Update from here:
http://support.apple.com/kb/index?page=search&src=support_site.kbase&fac=Dow
nloads&q=Mac%20OS%20X%20Combo
Test now: that may fix it. If not: I am picking that one of the components
of your software has gotten out of synch with the others.
1) Quit all Microsoft applications.
Run the Remove Office utility. You must run Remove Office, or you'll make
the problem worse! And Office must be installed WHEN you run it, otherwise
Remove Office will do nothing because it can't find what it's looking for.
2) Run Remove Office TWICE to make sure it finds everything. Remove Office
is in a folder on your CD, and is also in a folder in your Office 2008
Application folder.
3) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.
4) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/ ~ /Library/Application Support/Microsoft/Office/User Templates/
5) If the following files exist, Remove or rename them:
~/Library/Preferences/Microsoft/Word Settings (10)
~/Library/Preferences/Microsoft/Word Settings (11)
User/Library/Preferences/com.Microsoft.Word.plist
User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)
Then Repair Permissions with Disk Utility.
Then re-install, and reapply the 12.1.0 and 12.1.5 updates, in that order.
Repair permissions again, and it should work.
Be thorough with this, if you leave any of the old files behind Word 2008
will find them and won't replace them. Do it right and Word will construct
a new, clean, set of preferences and everything should now work.
Hope this works...
On 1/11/08 1:56 AM, in article 59b5f9f0.-1@xxxxxxxxxxxxxxxxxxxxxxx,
"Wobble_Woo@xxxxxxxxxxxxxxxx" <Wobble_Woo@xxxxxxxxxxxxxxxx> wrote:
Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Hello
Im running a PPC Mac on 10.4 and my copy of Word will not run. My error
report
is here:
<http://slexy.org/view/s2xxyIXsgm>
All other Office Apps run file.
I have run the Remove Office Application, then reinstalled Office, and
Updates
12.10, 12.13 & 12.14 and it still doesn't open.
The problem first occurred when i removed some fonts from my system folder
(before office reinstall)
Ive tried Starting Word with Shift held
There are no AutoRecovery files
Ive restared in Safe mode and run disk permissions and restarted
Ive deleted the whole User/Library/Preferences/Microsoft/Office 2008 folder
etc etc
And still nothing
Please Help
W
.
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