Re: Word crashes when opening file
- From: CyberTaz <onlygeneraltaz1@xxxxxxxxxxxx>
- Date: Sun, 25 May 2008 10:09:52 -0400
Hello_______-
Based on your first message it sounds like you've taken many of the
appropriate steps to correct the problem. Sorry they haven't worked for you,
but by the same token the fact that they haven't suggests that perhaps the
problem may not be with Word - at least not entirely:-)
When you execute the Open command the program sends a call to the OS which
pretty much takes over from there until a file is chosen & opened. If the
command isn't being handled it doesn't mean there is a "bug" in the program
where the symptom is occurring.
On the assumption you followed the instructions provided on that same web
page, did you go the extra step to the next link referring to "If the
problem persists"? You didn't specify which preferences you deleted, so just
to be sure:
~/Library/Preferences/Microsoft/com.microsoft.Word.prefs.plist
~/Library/Preferences/Microsoft/com.microsoft.Office.prefs.plist
~/Library/Preferences/Microsoft/Office Font Cache (11)
These are the ones that would be involved. If you're not having a problem
launching Word itself or creating new documents once Word launches,
duplicate fonts & other font problems aren't likely to be the issue.
Remember, no Office apps should be running when you move or delete those
files. Otherwise the replacement of them on launch will be based on what
Word remembers from the old prefs [so to speak] rather than being built from
scratch, so the problem will quite likely not be resolved.
If these are the actions you've taken without success and you're certain
that you have no 3rd party add-ins or haxies that could be causing the
problem, I'd suggest that you download the OS X 10.5.2 Combo Update form the
Apple site & reapply it. Then repair permissions, restart your Mac & see if
the problem persists.
Regards |:>)
Bob Jones
[MVP] Office:Mac
On 5/25/08 5:33 AM, in article
FB4AE435-69EB-4CA9-913E-A717716E9DA2@xxxxxxxxxxxxx, "Moment Photography"
<MomentPhotography@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
Beg your pardon, I am using Word 2004 11.4.2, there is a 6 digit number in
brackets and the last three digits are 415. I am using Leopard 10.5.2
It's the same problem as the other person, as soon as you click on the
toolbar to open something or press command and "o" the program freezes. I
can still open things from the finder though and I can save using the toolbar
or command and "s"
"John McGhie" wrote:
Well, if you want to fix it, you need to tell us what you are using, and
exactly what happens.
We need all three groups of digits from your Word version number and your OS
version number, and we need to know whether this affects all documents or
only some documents.
Without them, all we can say is "Yeah? You don't say??"
On 25/05/08 6:22 AM, in article
84D8A6DE-CCDB-48C5-9109-2CDEA939B199@xxxxxxxxxxxxx, "Moment Photography"
<Moment Photography@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:
I have repaired permissions, deleted preferences files, deleted duplicate
fonts, restarted numerous times and still nothing. I have to say that I
think Microsoft's software is lousy when it comes to being free of bugs!! I
can't believe I have to waste my life away with this rubbish.
.
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