Re: Corrupt Word files via email

This seems to be an effect of Office 2003 Service Pack 3 on the Windows
side.

If they do not install it correctly, they get this problem.

There is nothing you can do about it, other than to tell them to save the
file to their desktop, then use File>Open from within Word. But they should
really tell their System Administrator to fix it.

YOU will save yourself a LOT of time by simply not telling them that the
file comes from a Mac. If you tell them, they race off and do all sorts of
strange things that make the problem worse. If you simply say "It opens OK
here, there must be a problem at your end" then they will actually look for
the problem, find it, and fix it :-)

Make sure you are encoding the file in MIME when you attach it. Windows is
a bit flaky about handling AppleDouble. It shouldn't be, but it is...

Cheers


On 1/04/08 11:11 PM, in article ee96f8f.-1@xxxxxxxxxxxxxxxxxxxxxxx,
"Diana_B.@xxxxxxxxxxxxxxxx" <Diana_B.@xxxxxxxxxxxxxxxx> wrote:

Version: v.X
Operating System: Mac OS X 10.4 (Tiger)

Help! All of a sudden, the Word files I'm attaching to emails are corrupt.
People I'm emailing tell me they can't open my files, or when they do, they
are corrupt and contain gibberish. It's not happening with every email or file
I send, but is occurring more frequently every day. I haven't had this problem
before and am wondering what's going on. Any advice on how to fix this?

Thanks very much!

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:john@xxxxxxxxxxx

.

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