Re: Cant get passed the MS Office Setup Assistant

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Frustrating, isn't it?

My understanding is that Microsoft has already done their end, and we're
just waiting on Apple. Microsoft can't roll out their fix until Apple puts
out theirs, otherwise the Microsoft fix will break it for everybody...

In the meantime, the "fix" (the only one that works reliably...) is "Don't
go above OS 10.4.11 if you want Office 2008 to load quickly!"

I have no idea how long Apple will take to do their bit. Given that this
issue doesn't hit any of their applications, they're probably not in that
much of a hurry :-) So if this is a major issue to you, roll back to OS
10.4 and wait.

Cheers


On 30/03/08 7:49 AM, in article
jb44mag-2A9C77.13494729032008@xxxxxxxxxxxxxxxxxxxx, "jb44mag"
<jb44mag@xxxxxxxxxxxxxx> wrote:

This seems to be a common problem, among some users. i had the same
problem in 2004 when installing Office 2004. i fixed it somehow, don't
remember. Seem to recall is was related to a corrupted font.

i had installed Office 2008 on a intel powerbook pro, with parallels; OS
10.4.10. office 2004 was already on this machine. The 2008 install
worked just fine, and I started up Word 2008; OK.

Yesterday i upgraded OS to 10.5.2. Started up Entourage 2008 and i was
painfully slow. Took 10 minutes to fully load/display inbox. So, i
trashed 2008 and reinstalled it. Can't get past the setup screen, as
others have reported.

Removed apps and preferences several times, and no improvement. Removed
Office 2004 AND 2008 and preferences, and reinstalled 2008 several
times; can't get past the setup screen. doesn't matter whether i use
the setup assistant or start word to get to setup; no go.

Removed everything again, and installed Office 2004. Setup screen
fails. Gets to license accept and when clicking accept, setup
crashes/goes away.

In summary, i have NO Microsoft Office/any version on this computer, and
cannot install any. i think this problem is common enough, that MS
needs to quickly collaborate with Apple and GET THIS FIXED!

-jb44mag

In article <C4058481.C6E5%john@xxxxxxxxxxx>,
John McGhie <john@xxxxxxxxxxx> wrote:

In your Office 2008 folder in your Applications folder, you will find a
"Remove Office" application.

Run that, then try again.

If it "won't run" then:

1) Quit all Microsoft applications.

2) Track down all instances of pre-2008 Normal template on your computer,
and drag them to your desktop. The file is called simply "Normal" and has
no extension.

3) Find and drag the file Normal.dotm to your desktop. Unless you have
moved it, it should be in
/Users/ ~ /Library/Application Support/Microsoft/Office/User Templates/

4) If the following files exist, Remove or rename them:

~/Library/Preferences/Microsoft/Word Settings (10)

~/Library/Preferences/Microsoft/Word Settings (11)

User/Library/Preferences/com.Microsoft.Word.plist

User/Library/Preferences/Microsoft/Office 2008 (the whole folder!)

5) The entire Microsoft Office 2008 folder.

Empty the trash, re-start the computer, and try again!

Cheers


On 18/3/08 5:42 AM, in article ee94f1f.1@xxxxxxxxxxxxxxxxxxxxxxx,
"jollygrizzly@xxxxxxxxxxxxxxxx" <jollygrizzly@xxxxxxxxxxxxxxxx> wrote:

Nope, sorry. Still does nothing. I've retyped my details; name address
email
etc. and still nothing. Is there a way to completely remove MS Office from
my
mac and I could try a clean reinstall?

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:john@xxxxxxxxxxx

.

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