Re: Microsoft Word for Mac 2004

OK, now we're going to have to get technical with it :-)

First I need to see exactly what is wrong.

Please do the following:

1) Create a new blank document

2) Type "One word" in it.

3) Save it, and email it to me.

I need to see exactly what is wrong :-) Warning: Use the email address you
are using here, and do not add any pictures to your email, otherwise you
will not make it through my spam filter.

Cheers


On 11/01/08 5:37 AM, in article
707916bf-a098-4b07-ba3e-e52e7498dc2b@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "hb"
<jellahan@xxxxxxxxxxx> wrote:

On Jan 10, 9:32 am, John McGhie <j...@xxxxxxxxxxx> wrote:
When you create a new, default Normal (as you have just done, twice) Word
sets the default language to the language that the Operating System is set
to at the time.

It seems possible that your OS may be set to a language Word does not
recognise.

If you now close all other documents, you can open the Normal template
directly.

You can then select the blank paragraph that is all that it contains, and
use Tools>Language to set the language as you wish.

When you do, you will get a dialog box asking if you wish to set this as the
Default.  Say Yes.

Then SAVE the Normal template and immediately quit Word, to ensure your
change gets written back to disk.

After that, your language should be good to go.

You can delete the templates in your Trash.  Our purpose was first to get
you an un-corrupted Normal template, which has a Language field that Word
can write to.  Then we set your language as you want it.

When a template corrupts, it can turn parts of itself read-only, preventing
from saving the language setting you make.

Hoe this helps

On 10/01/08 8:42 AM, in article
28bbdeba-c116-4147-bf55-a861a7cba...@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "hb"



<jella...@xxxxxxxxxxx> wrote:
On Jan 8, 12:26 am, CyberTaz <onlygeneralt...@xxxxxxxxxxxx> wrote:
OK - after re-reading your first post several times & combining that
information with the 2nd message it appears the scenario is somewhat
different than I had previously gathered:-) Let's see if I have it
straight...

The doc that was emailed to you has since been deleted.

What you currently have is a Word doc that you created by copying the
content from the other file into a Pages doc, then saving in Word (.doc)
file format. If I'm correct so far, that's one of the best things you could
have done:-) I suspect that the attachment was from  a Windows user and
further that it was the cause of the problem. By passing it through Pages
you have effectively cleansed it, but the original apparently has caused
some additional corruption elsewhere...

As I understand it your current concern is with new Word docs, not with the
one you saved out of Pages. If what you describe is happening in all new
docs you create it suggests that the original file contained a virus or
other malicious devil which has corrupted your Normal template. You can
find
out - and correct the issue very easily - by testing Normal. However, it
could be located in either of two places depending on which version of Word
you're using - and that you haven't disclosed. I'm guessing it's 2004,
so...

Quit any Office apps first. In your User:Documents:Microsoft User Data
folder you'll find a file by the name of Normal. Either change its name or
drag it to another location (such as the Desktop). Launch Word (it will
create a new Normal when you do, so it may take a moment longer than usual
to launch) & see if the problem persists. If you need something for
reference or if you're using Word X or if you have any customizations you
want to retain see the following link.

http://word.mvps.org/mac/MacWordNormal.html

If I've misinterpreted or if this process doesn't rectify the situation
post
back in detail as to what did happen. Assuming the new Normal fixes the
problem you can then delete the previous one & empty the Trash.

HTH |:>)
Bob Jones
[MVP] Office:Mac

On 1/7/08 1:53 PM, in article
429a7479-3903-4696-bbcb-98e7a53ab...@xxxxxxxxxxxxxxxxxxxxxxxxxxxx, "hb"

<jella...@xxxxxxxxxxx> wrote:
On Jan 5, 2:19 pm, hb <jella...@xxxxxxxxxxx> wrote:
Hope someone can help.  I was emailed a word document from a PC
running Microsoft Vista.  I then used this document to type in extra
notes.  After about 60 pages the document would just close after I got
to page 19.  Since then every time I start a new word document the
wavy lines for spelling and grammar mistakes do not show, even though
they are ticked to show and the spelling and grammar check states that
it is complete.  The Compatibility Report states that 'word cannot
identify the text language.  When I have highlighted the text and go
into tools>language>English UK, click default and yes, then I get wavy
lines and the spelling and grammar check appears to work.  Do I have a
corruption problem to what?  Will I have to do a custom install of
Word for Mac to overcome the issues?  I cannot find how to find the
default language of Word.  I appear to have to ope a document first,
do some typing, highlight and then change the default to English UK.
I have never used templates and nobody I know uses them either.

hb

Hi Bob and John,

OK.  Thank you very much for your very detailed responses. But I think
I am confused or maybe I am not reading your responses conrrectly.
Are you referring to the document that was emailed to me that I am to
open and try to do all sorts of things to?  If so, I have deleted that
document as I managed to save the contents by opening it, highlighting
it, copying it and pasting it into Apple>iWork>Pages and then saving
it as a word document.  Once I had all my notes back then I just
deleted the original document.  However I still have the document in
my email account if that is any good.  Have I saved the fault back
into word?
Since the problem with the document every time I open a brand new word
document the Compatibility Report states that 'word cannot identify
the text language and spell check doesn't work as a result or at least
it has checked all.
So do I open a new word document and try what you have suggested?  I
just don't want to do something and make everything worse and I am not
very computer literate.
By the way I am working on a MacBook running OS10.5.

hb

Hi Bob,

Thank you for your response.  I have tried what you suggested, but I'm
afraid that has not worked.

The first part of your response is fairly correct.  All this started a
way back at the end of November 2007 and my memory was hazy, so I have
gone back and checked.  I was sent an email, no attachment (I thought
it might have been an attachment).  I copied the email into a Word
document and expanded it with my own notes and it was this document
that started shutting down and that I eventually rectified by copying
into Pages and saving into Word.  You are correct in that it was an
email from a Windows user using Windows Vista.

You are also correct in that my concern now is with new Word docs.
While I know it can happen, it is unusual for a virus to attack a Mac,
but I think you are correct in saying that something has corrupted my
Normal template.  I am using Microsoft Office:Mac 2004

So I did as follows: -

Mac HD>documents>Microsoft User Data.  Dragged the Normal template to
the desktop.  Launched Word.  No new Normal template appeared in the
Microsoft User Data folder.  Did some typing.  No change. When I went
to close Word it asked me if I wanted to save changes to Normal
template to which I agreed and it then created a new Normal and closed
down.  I then dragged the old Normal to the trash, which I did not
delete.  Reopened Word and did some typing, but still did not
recognize text language.  Only when I highlighted the text and went to
Tools>Language and highlighted English UK, clicked default and OK did
the spelling and grammar check work. Closed down Word and restarted
computer.  Tried again, no change.  Redid the whole thing again,
restarted and still no change.  So I now have 2 old Normals in my
trash.  I decided not to trash, just in case you might tell me I still
needed them.  I also checked Preferences to check if the correct boxes
in Spelling and Grammar were ticked and they were.

I do still have the original email, but that is not of any use I'm
sure and it can only be accessed online.

So please advise.

hb

--
Don't wait for your answer, click here:http://www.word.mvps.org/

Please reply in the group.  Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltdhttp://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:j...@xxxxxxxxxxx

Hi John,

Thank you for your reply.

OK tried that and am afraid that did not work. The language was
already English UK default. Should I have done a 'saved as' or just a
'save'? I re-opened word after I had closed it down having done your
suggestion and tried typing but still did not recognize text language.
Just a thought - Should I have restarted the computer before I
reopened Word?

I really appreciate you help and suggestions so far. I would never
have thought of any of this.

hb

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia
+61 4 1209 1410, mailto:john@xxxxxxxxxxx

.

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