Re: Word is a lone blue apple / no task bar / will not open

In the "About This Mac" drop down:
Model Name: iMac
Model Identifier: iMac4,1
Processor Name: Intel Core Duo

The Office: mac disk that was installed reads: Academic...Designed
exclusively for Mac OS X. 11.0.0 is in the "About This Mac" drop down for
Applications. All Microsoft Office software has been fine since long before
I sat at this imac last May.

I will attempt to perform either/and/or the replacing/renaming the Normal
template as well as the Preferences files if I can see that I can do this. I
have no idea how to back up in this imac.

If I do figure out how to replace/rename Normal Templae and Preference Files,
is my next step to locate my OSX Source disk and follow your instructions by
going into Disk Utility again? Is my source Disk the icon for the HD, or is
a separate software disk lying around the studio somewhere, like the
Microsoft office disks?

This is all owned by my boss, but I am the officec manager, so I should be
okay with this.
Thank you so much!

yvette@xxxxxxxxxxxxxxxxxxxx

Yvette

CyberTaz wrote:
First question: Do you have your user files backed up? I don't mean to alarm
you, but it's always better to be safe than sorry:-) If not, that's the
first thing to do - just in case something further develops. The error info
you received may not be critical but it does suggest that there are file
structure problems that need to be addressed. As others have indicated,
however, reinstalling Office will do *nothing* to remedy your current
situation and could possibly make matters worse.

Once your files are backed up you can start the Mac from your OS X source
disk & use Disk Utility to repair the file damage & fix the errors that were
reported. Alternatively, if you have other disk utility applications (such
as Disk Warrior, TechTool Pro) they can be used instead & may be even more
effective. The Repair Disk routine may need to be run several times until no
errors are reported.

If you haven't yet backed up your files you can still use the suggestions
about replacing/renaming the Normal template as well as the Preferences
files referred to in my first post. That could very well correct the issues
you currently have with Word, itself, but if the disk errors aren't tended
to the problem - as well as others - might well recur. IOW, I get the
impression that the condition of your HD may have caused Word to fail and
even if that symptom can be resolved the disease may still linger on to rear
its ugly head.

Secondly, you haven't provided any of the specs requested in the second
paragraph of my first reply. In order to offer any responsible suggestions
on how to proceed this is pretty much *need to know* information.
Additionally, something more about what type of Mac you have might be
helpful as well as the *exact* wording of any error messages & what causes
them to be triggered.
Thanks:

[quoted text clipped - 39 lines]

Peter

--
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http://www.mackb.com/Uwe/Forums.aspx/word/200712/1

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