Re: Word is a lone blue apple / no task bar / will not open

First question: Do you have your user files backed up? I don't mean to alarm
you, but it's always better to be safe than sorry:-) If not, that's the
first thing to do - just in case something further develops. The error info
you received may not be critical but it does suggest that there are file
structure problems that need to be addressed. As others have indicated,
however, reinstalling Office will do *nothing* to remedy your current
situation and could possibly make matters worse.

Once your files are backed up you can start the Mac from your OS X source
disk & use Disk Utility to repair the file damage & fix the errors that were
reported. Alternatively, if you have other disk utility applications (such
as Disk Warrior, TechTool Pro) they can be used instead & may be even more
effective. The Repair Disk routine may need to be run several times until no
errors are reported.

If you haven't yet backed up your files you can still use the suggestions
about replacing/renaming the Normal template as well as the Preferences
files referred to in my first post. That could very well correct the issues
you currently have with Word, itself, but if the disk errors aren't tended
to the problem - as well as others - might well recur. IOW, I get the
impression that the condition of your HD may have caused Word to fail and
even if that symptom can be resolved the disease may still linger on to rear
its ugly head.

Secondly, you haven't provided any of the specs requested in the second
paragraph of my first reply. In order to offer any responsible suggestions
on how to proceed this is pretty much *need to know* information.
Additionally, something more about what type of Mac you have might be
helpful as well as the *exact* wording of any error messages & what causes
them to be triggered.
--
Regards |:>)
Bob Jones
[MVP] Office:Mac

"YvetteMountain" <u39995@uwe> wrote in message news:7ce25c724930b@xxxxxx
Thanks:

I founf it all...now the problem is: In VERIFY DISKJ, I was repairing the
colume Mac HD, but then: the ERROR: "Disk Utility stopped verifying "Mac
HD"
because of the following error: The underlying task reported FAILURE ON
EXIT".
.above this in the text window were several statements, including:
"Incorrect size for the file YellowPushBtn_Pressed tiff. (It should be 0
instead of 5602 1%)

Does this information help? Can I continue from here to attempt to fix
this
on my own with your instructions? GREATLY APPRESIATED, if so.

Awaiting your reply, Yvette

peterthebag@xxxxxxxxx wrote:
Thank you, Taz. My boss is in another city at the moment and he
suggested
via telephone that I reinstall the Office for mac software. I can also
do as
[quoted text clipped - 32 lines]

YvetteMountain

Hi,
if in the Finder you go to the Go menu, then select utilities, the
disk utility is in there. Then you can selct the hard drive and
"repair permissions".

Reinstalling rarely does any good, as the applications themselves so
rarely get corrupted.

Also, have you ruled out document corruption? Is this document the
only one you are having problems with?

Have you tried moving the normal template (which can sometimes become
corrupted) out of the microsoft user data folder and trying word
again?

regards,

Peter



.

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