Re: Normal Template Error Messages - Word does not work

In addition to what Bob said:

That error message usually means that the file named "Normal" is not
actually a Template. A template file has a different internal structure
from a document. If you name a document "Normal" and place it in the place
where Word expects its template, you will get this error.

I would have a look on your system for all files named "Normal" and remove
them all to the desktop, then re-start the computer.

It might help (or at least produce a different error...).

Cheers

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John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
Sydney, Australia. GMT + 10 Hrs
+61 4 1209 1410, mailto:john@xxxxxxxxxxx

"simhut" <simhut@xxxxxxxxx> wrote in message
news:1176515632.046279.180450@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
After several years of using Office 2004 for Mac, I am suddenly having
problems with Word. When I open Word, I get an error message that
reads "Word cannot open the existing global template. (Normal)" When
I click "OK" and then type something on the page and try to save it, I
get the following message: "Word cannot save this document due to a
naming or permissions error on the destination volume.
(Document1.doc)" I have already repaired the permissions on my
computer (a Mac 15" PowerBook G4, but that did not seem to have any
effect. And if I try to open a Word document that I already created,
I get the following message: "[NAME OF DOCUMENT] is being used by
'another user'. Do you want to make a copy? When I try to quit, I get
the message "Do you want to replace the existing "Normal"?" and when I
hit "Cancel" and try to close Word again, I get the message: Changes
have been made that affect the global template "Normal". Do you want
to save those changes?"

I tried removing Microsoft Office from my computer, using the software
that comes with Office, and then reinstalling it, but I still get the
same error messages, and Word still does not work.

If anyone has any thoughts on what I can do to correct this problem, I
would really appreciate it.

-SimHut



.

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